About The Position

As the Senior Specialist - Retail Talent Business Partner - West Region, you will operate autonomously to drive strategic HR topics and process optimization for our rapidly expanding Retail store teams. Reporting to the Leader of Retail Talent Business Partners - Americas, you will provide critical guidance to retail leaders on complex people-related topics, ensuring compliance and championing On’s high-performance, human-centric culture across our retail spaces. Your mission is to proactively challenge the status quo, champion innovative approaches, and ensure efficient operations as we scale our omnichannel presence.

Requirements

  • You bring 5+ years of experience in a HR Business Partner or similar role, preferably supporting a high-velocity, high-quality global brand operating across wholesale, DTC, and digital channels
  • Proven ability to work autonomously and manage end-to-end projects, making informed decisions and solving complex problems within the scope of work
  • Demonstrated skill in mastering complexity and effectively solving difficult problems, leveraging diverse input to create clarity in often contradictory information
  • You are known for impactful communication, consistently adjusting your message based on the audience to concisely convey strategy, requirements, or complex HR counsel across the organization
  • Experience navigating high-volume employee relations and compliance in North America, particularly concerning hourly, non-exempt, or retail team members
  • A history of taking ownership of your growth journey, proactively choosing opportunities that stretch your capabilities and striving for continuous learning and improvement

Responsibilities

  • Serve as the principal and autonomous HR partner to retail store leadership across assigned locations, providing expert advice and solutions for the full team member lifecycle
  • Drive efficient and premium execution of core Talent operational elements, including onboarding, off-boarding, payroll topics, and critical work compliance management
  • Proactively identify areas for process innovation and challenge existing practices, making recommendations to improve service delivery and efficiency for the retail organization
  • Take ownership of complex employee relations issues, including workplace investigations, accommodations, and conflict resolution, applying fair and consistent judgment to mitigate organizational risk
  • Collaborate with Talent Acquisition to define hiring strategies and support the selection of top retail talent, ensuring alignment with On's cultural values
  • Lead the deployment of functional Talent projects and training initiatives (e.g., performance management, compensation planning, culture embedment) tailored to the unique needs of the retail channel
  • Partner seamlessly across functions, especially with Talent Operations, to ensure compliance with local, state, and city-specific employment regulations
  • Shape how On's culture and ways of working are embedded in the retail space, requiring occasional travel to stores to engage with the team and business
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