Senior Specialist, Order Management

Baxter•Batesville, IN

22h•$56,000 - $77,000•Hybrid

About The Position

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your role at Baxter As a Senior Specialist, Order Management, you’ll become the primary point of contact for your assigned North American sales regions, coordinating complex, high‑value medical equipment orders that directly support patient care. You’ll partner closely with sales, distribution, manufacturing, and customers to ensure every order—from product evaluations to multi‑truck hospital bed deliveries—is executed accurately, efficiently, and with exceptional service. If you enjoy solving puzzles, staying calm under pressure, and bringing structure to fast‑moving situations, you’ll thrive in this role. You’ll join a highly experienced, tight‑knit team in Batesville, who take pride in their work and support one another. New hires are paired with seasoned “buddy” partners who provide hands‑on training and exposure to different working styles. Your hiring manager, has been with the company for years and leads with clarity, approachability, and a genuine commitment to developing her team. For someone who is organized, proactive, and energized by coordinating complex moving pieces, this is a role where you can make a meaningful impact every day. This position is based in Batesville, IN and follows a hybrid schedule, with on‑site presence required several days per week—especially during onboarding.

Requirements

Experience in order management, customer service, logistics coordination, or a related field in a fast‑paced, detail‑heavy environment.
Strong organizational skills with the ability to manage multiple priorities and shifting timelines.
A problem‑solver’s mindset with the ability to think creatively, troubleshoot issues, and adapt quickly.
Confidence communicating with a wide range of personalities, including the ability to respectfully push back when needed.
Comfort working under pressure while maintaining accuracy on large, complex orders.
A customer‑focused approach with strong relationship‑building skills and a commitment to excellent service.
Ability to learn systems quickly; experience with JDE, Salesforce, or similar tools is helpful but not required.
A positive, team‑oriented attitude with reliability, professionalism, and openness to feedback and continuous improvement.

Responsibilities

Serve as the primary point of contact for assigned sales regions, managing the full evaluation‑to‑order process for high‑value medical equipment.
Coordinate large, complex orders (often $10K–$1M+), including multi‑truck deliveries, distribution scheduling, and customer timelines.
Partner closely with sales representatives to understand customer needs and ensure accurate, timely order placement.
Manage product evaluations, including equipment transfers, logistics coordination, and tracking associated costs.
Maintain accurate install‑base records to ensure compliance with federal and state requirements.
Review contracts and purchase orders for accuracy and compliance with revenue recognition and SOX standards.
Monitor orders through fulfillment, resolve post‑delivery issues, and audit high‑value orders to prevent costly errors.
Foster strong relationships with customers and internal partners while identifying opportunities to improve processes and efficiency.

Benefits

Baxter offers comprehensive compensation and benefits packages for eligible roles.
Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance.
Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching.
We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave.
Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits.

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