Senior Specialist, Online Resources
About The Position
The Senior Specialist, Online Resources plays a key role in advancing the Alzheimer’s Association’s national care and support strategy by coordinating three essential digital platforms: Community Resource Finder (CRF), ALZConnected, and ALZNavigator. This position ensures these platforms deliver accurate, relevant, and accessible information to people living with dementia, care partners, professionals, and community organizations. The Senior Specialist will support the national rollout of the new and improved Community Resource Finder, funded in part by a new federal grant from the state of Kansas, and will lead coordinated efforts to gather, validate, and maintain high-quality resource data across multiple service categories including assisted living, skilled nursing facilities, home care, diagnostic services, memory clinics, community health centers, hospice, Area Agencies on Aging, Memory Cafés, and other community-based supports. This role is highly collaborative and works across Community Programs & Services, Public Health, IT/digital, field staff, and external partners to strengthen nationwide access to trusted dementia-related resources.
Requirements
- Bachelor’s degree in public health, social services, gerontology, health informatics, communications, or related field (or equivalent experience).
- 2–4 years of experience in program coordination, digital platform management, health or social services, community resource navigation, or related roles.
- Strong organizational skills and ability to track multiple projects simultaneously.
- Experience working with databases, digital platforms, spreadsheets, or CRM systems.
- Comfort communicating with external partners, chapters, and community organizations.
- Excellent writing, communication, and relationship-building skills.
- A commitment to inclusive, person-centered, and culturally responsive practices.
- Detail orientation with strong follow-through
- Collaborative and team-oriented approach
- Comfort working in fast-moving environments
- Data integrity and quality-control mindset
- Ability to translate between program needs and technical platform requirements
- Mission-driven, empathetic, and committed to serving people living with dementia and their care partners
Nice To Haves
- Familiarity with dementia, aging services, or public health systems is strongly preferred.
Responsibilities
- Community Resource Finder (CRF) Coordination Support the national rollout of the new CRF platform, including vendor coordination, data integration, testing, and field communication.
- Lead efforts to collect, review, validate, and organize resource data from Kansas and other states, ensuring inclusion of: Assisted living and residential care, Skilled nursing facilities, Home care and home health, Hospice and palliative care, Memory clinics and diagnostic services, Community health centers and FQHCs, Area Agencies on Aging and county aging services, Memory Cafés and social engagement programs, Dementia-inclusive community organizations
- Partner with chapters and external organizations to encourage ongoing data contributions and improve resource completeness and accuracy.
- Monitor CRF analytics, identify gaps, and recommend improvements to usability, search filters, and data structure.
- ALZConnected Community Management Support day-to-day operations of ALZConnected, including content moderation processes, community experience enhancement, and coordination with vendor/community management partners.
- Help implement updates to discussion board categories, navigation, and user onboarding.
- Monitor trends and user feedback to inform improvements that better support people living with dementia and caregivers.
- Ensure platform alignment with national tone, safety protocols, and mission messaging.
- ALZNavigator Coordination Maintain and update ALZNavigator resource pathways and guidance materials as new CRF features and resources become available.
- Collaborate with Public Health, Community Programs, and Contact Center leadership to support integration between ALZNavigator and the updated CRF.
- Assist with field training and internal communications around ALZNavigator updates and improvements.
- Grant Support and Reporting Help track and deliver grant-related milestones, especially for the Kansas federal grant supporting CRF enhancements.
- Collect data on resource expansion, platform usage, and outreach activities; prepare summaries for internal reporting and external funders.
- Assist with documentation, compliance monitoring, and record-keeping.
- Other duties as assigned
Benefits
- Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, long term care insurance, tuition reimbursement, generous Paid Time Off, 12 annual holidays and Paid Family Leave, as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing.
- They are also eligible for our gold standard 401(k) retirement plan.
- Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day and an Elder Care Facility Day of their choosing.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1-10 employees
