Senior Specialist, Growth & Community Engagement

Molina Healthcare•Long Beach, CA

About The Position

Molina Healthcare is hiring a Sr Specialist, Growth & Community Engagement. This role will cover the New York City, five Boroughs and surrounding counties of Nassau, Suffolk, Westchester. Candidates for the role must live within these areas and be able to travel within them. This role will function as an account manager, focusing on visiting home health agencies, coordinating meetings, and managing referrals. As an Account Manager/Liaison this role may also help troubleshoot issues between agencies and internal departments. Responsible for achieving established goals improving Molina’s referral growth objectives, with primary responsibility for Medicaid/Medicare. Works collaboratively with key departments across the enterprise to improve overall choice rates and assignment percentages.

Requirements

Bachelor’s Degree or equivalent, job-related experience.
5 years of related experience (e.g., marketing, business development, community engagement, healthcare industry).
Demonstrated exceptional networking and negotiations skills. Experience with sales and marketing techniques.
Demonstrated strong public speaking and presentations skills.
Demonstrated ability to work in a fast-paced, team-oriented environment with little supervision.
Must have valid driver’s license with good driving record and be able to drive within applicable state or locality with reliable transportation.

Nice To Haves

Bachelor’s Degree in Marketing or related discipline.
Prior related work experience in a senior or lead capacity.
Solid understanding of Health Care Markets, primarily Medicaid.
Previous healthcare marketing, enrollment and/or grassroots/community outreach experience a plus.
5+ years of outreach experience serving low income populations and/or experience presenting to influencer audiences.
3 -5 years project management experience, preferably in a health care or outreach setting.
Fluency in a second language highly desirable.
Active Life & Health Insurance
Market Place Certified

Responsibilities

Carrying out referral events and achieving assigned referral growth targets through a combination of direct and indirect marketing activities, with the primary responsibility of improving the plan's overall “choice” rate.
Works collaboratively with other key departments to increase Medicaid/Medicare assignment percentage for Molina.
Provides leadership for new or less experienced Growth team members by training, developing, coaching, mentoring and being a positive role model.
May also serve as the Acting Supervisor or Manager for the team upon management request.
Responsible for achieving monthly, quarterly, and annual referral goals & growth and choice targets, as established by management.
Works closely with other team members and management to develop/maintain/deepen relationships with key business leaders, community-based organizations (CBOs) and providers, ensuring all efforts are directed towards building Medicaid/Medicare membership.
Effectively moves these relationships through the “referral” pipeline.
Schedules, coordinates & participates in community events, encourages key partners to participate, and assists where feasible.
Works cohesively with Provider Services to ensure providers within assigned territory are aware of Molina products and services.
Establishes simple referral processes for providers and CBOs to refer clients who may be eligible for other Molina products.
Viewed as a “subject matter expert”(SME) by community and influencers on the health care delivery system and wellness topics.
Delivers presentations, attends meetings and distributes educational materials to both members and potential members.
Answers incoming calls from perspective and current members.
Provides them with information and materials about Molina Healthcare.
Directs members to the appropriate Molina department(s) as needed and assists with contacting department(s) through in-house phone line assistance.
Coordinates, leads, and executes company programs for each of their perspective regions.
Responsible for assisting and executing Molina turnkey events and align media components.
Trains all new Specialist team members and serve as a mentor and resource for existing Specialist team members.