Senior Specialist, Customer Enablement

Entegris

9d • $95,000 - $130,000 • Remote

About The Position

Entegris is seeking a Senior Customer Enablement Specialist to join our North America Commercial team. In this role, you will be responsible for increasing Customer Satisfaction for some of Entegris’ largest Customers while meeting established Revenue expectations. This will be accomplished through diligent focus on resolving difficult and complex Customer problems and driving for higher efficiency with internal processes.

Requirements

• B.S. degree in Business or related field (or equivalent experience)
• Minimum of 5 years in Sales with 2 years in Semiconductor Manufacturing industry
• proficiency in MS Office
• strong communication and problem-solving skills
• High customer satisfaction as measured by Entegris’ CXI score
• Effective resolution of customer issues
• Continuous improvement and innovation in Customer Enablement practices
• Strong teamwork and collaboration across departments

Responsibilities

• Remotely manage and interface with assigned Strategic Account in North America for mature product lines and reoccurring Revenue
• Lead internal actions to resolve Customer priority issues
• Provide up to date and accurate forecasts for assigned accounts
• Manage consignment inventory program with Customer to ensure that guidelines are being met and prevent stale inventory
• Partner with Finance and other related functions for escalation resolution of Accounts Receivables
• Manage Product allocations to ensure highest levels of Customer Satisfaction per CXI metric
• Lead Semi-Annual Business Review process in collaboration with Key Account Managers
• Collaborate cross functionally and across divisions to track and drive improvements in on-time shipments
• Ensure Quality and PCNs are communicated correctly with Customer and stay on schedule
• Continually build strong Customer relationships that provide key insights into the business
• Perform additional tasks as needed to support team and organizational goals.

Benefits

• A progressive (PTO) policy that empowers you to take the time you need to recharge
• Generous 401(K) plan with an impressive employer match with no delayed vesting
• Excellent health, dental and vision insurance packages to fit your needs
• Education assistance to support your learning journey
• Values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees