Director, Customer Enablement

Talkdesk • Seattle, WA

7h

About The Position

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.
Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
Talkdesker: YOU!
The Director, Customer Enablement is a senior Go-To-Market leader responsible for operationalizing Talkdesk’s product strategy into clear, scalable, and persona-based enablement across Sales, Customer Experience (Success), Partners, and Professional Services. This role sits in the Customer Experience organization at the intersection of Product, Product Marketing, CX, and Revenue teams, ensuring Talkdesk’s enterprise contact center platform is consistently positioned, confidently sold, successfully implemented, and measurably adopted across global markets.
This critical role brings a deep understanding of enterprise contact center buyers and users, modern CX technology stacks (CCaaS, AI, WFM, QA, CRM integrations), and the realities of selling and delivering complex SaaS solutions. The Director owns the product enablement lifecycle—from launch readiness through ongoing field excellence—driving revenue impact, customer outcomes, and field confidence.

Nice To Haves

• 10+ years of experience in product enablement, product marketing, sales enablement, or go-to-market roles within enterprise SaaS, with a strong preference for CCaaS, CX, or adjacent enterprise platforms (CRM, AI, WFM, analytics, or workflow automation).
• Proven track record of operationalizing complex platforms into clear, scalable enablement programs that drive measurable revenue and customer outcomes.
• Deep understanding of enterprise CX buyers and buying committees, including Contact Center Leaders, CX Executives, IT/Telecoms, Operations, and Line-of-Business stakeholders.
• Demonstrated ability to lead cross-functional initiatives across Product, Product Marketing, Sales, Customer Success, Professional Services, Partners, and Revenue Operations without direct authority.
• Strong experience supporting enterprise sales motions, including multi-stakeholder deals, RFPs, pilots, proofs of value, and complex implementations.
• Data-driven mindset with hands-on experience defining and using enablement metrics, dashboards, and reporting to measure readiness, adoption, and business impact.
• Experience owning or influencing enablement tooling and systems, including LMS, content management, CRM integrations, and analytics platforms.
• Exceptional executive communication skills, with the ability to influence senior leaders and translate complex product concepts into clear, actionable narratives.
• Comfortable operating in a fast-paced, high-growth environment, balancing strategic vision with hands-on execution.

Responsibilities

• Enterprise CX Persona-Based Enablement
• Operationalize Product Enablement & Excellence
• Cross-Functional Leadership & Alignment
• Enablement Tooling, Insights & Reporting
• Cross-Functional Collaboration & Influence

Benefits

• Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
• Retirement Benefits: 401(k) plan
• Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.
• Paid Holidays: Talkdesk offers 14 paid holidays each year.
• Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed