Senior Specialist, Account Management

Cardinal Health•New York, NY

21h

About The Position

Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. This role provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. The Senior Specialist also provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships. Individuals at this level apply working knowledge of concepts, principles, and technical capabilities to perform varied tasks, working on projects of moderate scope and complexity. They identify possible solutions to a variety of technical problems and take actions to resolve them, applying judgment within defined parameters. General guidance is received, with more detailed instruction on new projects, and work is reviewed for sound reasoning and accuracy.

Nice To Haves

Bachelor's degree in related field, or equivalent work experience
2-4 years professional experience
Direct customer-facing experience
Strong communication skills
Strong knowledge of MS Office applications (Excel, PowerPoint, Word and Outlook)
Demonstrated ability to work in a fast-paced, collaborative environment
Highly motivated, creative, able to operate effectively within a team

Responsibilities

Oversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs
Bridge relationships between the customer’s supply chain team and internal Cardinal Health teams to ensure flawless service
Support customer expectations and requirements through proactive account reviews, and regular engagement and review of key initiatives
Prevent order disruption to customer through activities such as: elimination of potential inventory issues, substitution maintenance, core list review, and product standardization and conversions
Resolve open order issues by reviewing open order and exception reports, analyzing trends, and partnering with customer to take alternative actions as needed.
Advocate for customer and partner across Cardinal Health servicing teams to bring rapid and effective resolution to customer’s issues, requests and initiatives
Track, measure, and report key performance indicators monthly
Build and maintain long-term trusted relationships with customer to support retention and growth of the account