Account Management Specialist

Wycliffe Bible Translators USA • Orlando, FL

20h • Onsite

About The Position

At Wycliffe Bible Translators, the Account Management Specialist plays a crucial role in the accurate processing, documentation, and receipting of complex charitable gifts that resource global Bible translation. This position ensures gifts are administered according to organizational policies, donor intent, and regulatory requirements, supporting strong stewardship and financial accountability. The role manages various gift types including Charitable Gift Annuities, Missionary Partnership Plans (MPPs), Donor Advised Funds (DAFs), Charitable Trusts, Endowments, bequests, real estate, and other non-cash contributions like securities, gifts-in-kind, and mineral rights. The specialist fosters effective communication among departments, onsite and remote staff, and donors, partnering with Finance leadership to champion accuracy, timeliness, and integrity in financial processes, reporting, and communication, while handling financial data with professionalism and discretion. The Finance team at Wycliffe USA is vital for advancing Bible translation by wisely stewarding resources and supporting the global workforce. It encompasses Corporate Accounting, Gift Processing, Member Finance, Foundation, and Payroll, all contributing to the mission through trusted financial services. The team adopts a relational approach, grounded in integrity and diligence, focusing on operational excellence and continuous growth to equip the organization to serve the global Church faithfully and sustainably.

Requirements

• Demonstrates desire and ability to support corporate biblical and religious goals and participate in regular work-related spiritual activities without reservation as evidenced by your active participation and willingness to pray with and for others; be a consistent witness for Jesus Christ, maintaining a courteous, Christ-like attitude in all verbal and written, internal and external professional communications.
• Works well within a team by demonstrating Christ-like maturity and humility that gives appropriate credit to others where it is due.
• Willing to take ownership of shortcomings and faults, admit and own mistakes, receive correction or exhortation and remain teachable with a willingness to learn and grow.
• Works well with people, focusing on solving conflict using biblical principles, listening well to others, using emotional intelligence and developing God-honoring relationships.
• Accepts feedback and responsibility for own actions and follows through on commitments.
• Promotes positive people skills and service focus among staff by establishing customer service standards, training staff, monitoring customer satisfaction and maintaining healthy working relationships.
• Effective verbal and written communication skills with the ability to communicate ideas and win favor.
• Strong interpersonal skills in relating to people at all levels of positions and diverse backgrounds.
• Ability to relate well to others personally and professionally, easily building and maintaining relationships within the team and other departments.
• Effective at relationship-building with the ability to partner effectively within the department and with other directors and global teams.
• Works comfortably in both mono- or cross-cultural situations, winning cooperation through awareness and sensitivity to people's needs.
• Enthusiastic about providing high-quality customer service.
• Committed to high-quality work and prompt attention to the delivery of results.
• Understands the importance of confidentiality and works in a manner that maintains the highest level of trust with customers, staff and colleagues.
• Willing to adapt to changing policies and procedures and to recommend better ways of accomplishing the task when appropriate.
• Shows initiative to complete tasks and creatively problem-solve with a second-mile attitude.
• Able to work autonomously and make independent decisions.
• High-energy self-starter, driven to achieve results.
• Seizes opportunities to enhance organizational performance.
• Adapts to changes in the work environment, including working with diverse individuals or groups.
• Modifies approach or methods to fit the situation.
• Remains flexible and composed when facing frequent change, delays or unexpected events.
• Proficient in programs such as Word, Excel, Google Workspace (Mail, Calendar, Sheets, Docs, Drive, Slides, etc.) and video conferencing software such as Zoom.
• Familiar with Workday HCM, Salesforce CRM and iPhi.
• Transcribe information clearly and accurately using appropriate technology, including effective keyboarding skills.
• Associate Degree and 3 years of finance, accounting, and/or customer service experience, or an equivalent combination of education, training, and experience.
• Demonstrate a personal commitment to Jesus Christ, as evidenced by your personal testimony.
• Identify with and participate in a church and proactively seek to grow your faith in Christ.
• Establish and maintain a team of prayer partners who will support you in your season of ministry at Wycliffe (minimum 3-5 partners).
• Actively participate in corporate prayer and devotional times.
• Maintain an exemplary standard of biblical ethics, behavior and conduct within Wycliffe and in your public and private life outside of Wycliffe.
• Agree to abide by Wycliffe’s ethics, behavior and conduct standards at all times.
• Demonstrate Christ-like maturity in all interactions as displayed by good judgment based on biblical values and principles.
• Actively incorporate your faith in Christ, as well as Wycliffe’s beliefs and core values, in all aspects of your daily work.
• Follow Christ faithfully, allowing Scripture to guide decisions, and continually grow in relationship with God and His people.
• Collaborate intentionally to accomplish work goals, demonstrating a commitment to cross-departmental, inter-organizational and cross-cultural teamwork.
• Demonstrate a dedication to personal and professional growth within a culture that values continuous learning, individually and collectively.
• Participate in God’s work, stewarding His resources responsibly with urgency and excellence.
• Seek to discern where and how God is at work. Align our efforts with His purposes.

Nice To Haves

• Nonprofit ministry experience is also beneficial.

Responsibilities

• Faithfully and regularly pray for the ongoing work of Bible translation and for people from around the world to experience transformation.
• Act as an organizational representative presenting the global ministry of Wycliffe and encouraging interested individuals, organizations and churches to participate in the work of Bible translation.
• Live-out - conviction of “work flows through relationship” by passionately “loving God and loving people” through word and deed.
• Promote team and organizational culture standards, ensuring high customer service standards.
• Collaborate on departmental initiatives to provide a best-in-class experience for Wycliffe USA future and existing staff.
• Assist with cross-functional team responsibilities, tactical teams/departmental initiatives.
• Represent the Finance team in meetings, projects, workshops, and partnership efforts as assigned.
• Assist with real estate and mineral rights gifts, including data entry into the CRM database, acknowledging gift-in-kind to donors, and coordinating with Finance to ensure IRS forms are filled as needed.
• Assist with bequests, gifts-in-kind, and donor-advised funds.
• Create the missionary partnership plans and the MPP Monthly Distribution Spreadsheets.
• Act as the secondary contact for Wycliffe Foundation regarding the processing of the charitable gift annuity, and all 1099R and 1099INT.
• Monitor the Foundation email and Foundation phone line.
• Handle sensitive, confidential, and personal information from constituents in a fast and accurate manner.
• Meet regularly with the manager to provide status updates.
• Update the manager on donor concerns and trends in donation complaints as needed.
• Perform other duties as assigned by the Planned Gift Manager of Wycliffe Foundation Finance.

Benefits

• Medical, dental, vision and life insurance options for employees and their eligible dependents.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• 403b retirement savings account with matching.
• Paid time off with up to a max of 10 vacation days in the first year of employment (based on hours worked).
• Paid sick time off up to 8 hours per month (based on hours worked).
• 10+ paid holidays.
• Short-term disability pay.
• Regular spiritual development, worship, prayer, community gatherings and connection opportunities for all staff in all locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees