Senior Special Accounts Manager

Carpenter Technology•New England, ND

59d

About The Position

The Senior Special Accounts Manager is responsible for managing a high-value customer base and driving strategic growth across transactional and platinum-level accounts. This role requires a strong focus on relationship management, sales expansion, and operational excellence.

Requirements

Bachelor's degree preferred, preferably in Marketing or a related discipline. High School Diploma required.
8-10 years of experience in sales and relationship management.
Demonstrated business and functional expertise.
Experience managing small projects or sub-teams.
Ability to forecast and plan resource needs.
Financial acumen to monitor and control costs.
Strong understanding of product offerings, functionality, alloy applications, market dynamics, and pricing strategies.
Ability to solve moderately complex problems with innovative approaches.
Strong customer focus and ability to interpret and respond to non-standard requests.
Independent decision-making across varied situations.
Flexibility in adapting to changing priorities.
High energy and results-driven mindset.
Strong organizational and prioritization skills.
Quantitative and data-driven decision-making capabilities.
Proficiency in systems and workflow optimization.
Effective problem-solving across multiple platforms.
Excellent interpersonal and verbal communication skills.
Conflict resolution and sound business judgment.
Willingness to contribute dissenting viewpoints in group settings.
Professional writing skills and customer service orientation.

Responsibilities

Manage a sustained customer territory valued between $30M and $75M.
Oversee both transactional and strategic accounts, including potential platinum-level clients.
Achieve a minimum of 10% new profitable sales growth annually.
Dedicate up to 50% of time to growth initiatives through new and existing customers and products.
Collaborate with management monthly to optimize time and territory planning.
Execute additional duties and special projects as assigned.