Senior Solutions Engineer

Alloy Enterprises • Burlington, MA

2d • $110,000 - $120,000 • Onsite

About The Position

Cooling performance limits high-power computing, semi-conductor fab, cell networks, photonics, power electronics, and most of our digital world. Alloy Enterprises enables customers to break through these constraints with novel complex metal components that dramatically improve heat dissipation in high-performance systems. Alloy’s patented Stack Forging™ process enables complex micro-geometries, resulting in single-piece, leak-tight parts that deliver superior cooling performance, lower pressure drops, and exceptional reliability. Founded in 2020, Alloy is a 45-person hardtech startup that has raised over $50M in capital and is shipping components to customers manufacturing servers, lasers, semiconductor equipment, and defense systems. This role generally requires 4 days onsite per week. What you’ll do As a Senior Solutions Engineer, you will be a critical link between our customers and our technology, playing a pivotal role in the sales process. You are a thermal expert who thrives on translating complex customer needs into elegant, manufacturable solutions. You will be responsible for all aspects of customer success, from initial technical discussions and feasibility assessments to overseeing project execution and managing the technical needs of the ongoing relationship. The ideal candidate is a strategic thinker with a strong technical background in thermal management and architecture, and has a proven track record in cross-functional team leadership.

Requirements

• A Bachelor's degree in Mechanical Engineering, Aerospace Engineering, Physics or a related field.
• Expertise in liquid cooling, preferably with experience in data centers, high-powered computing, or a related industry.
• Experience in a customer-facing capacity (e.g., applications, sales, or field engineering) with a proven track record of managing customer relationships.
• Demonstrated ability to lead and oversee technical projects.
• Strong experience in project management fundamentals, with a focus on execution, including requirements definition, risk management, and schedule oversight.
• Exceptional communication and presentation skills, with the ability to convey complex technical concepts to both technical and non-technical audiences.
• A strategic mindset with the ability to quickly understand and solve complex problems.

Nice To Haves

• A graduate degree in Mechanical Engineering, Aerospace Engineering, Physics, or a related field with a focus on thermal fluids
• Experience working in start-ups
• Experience in a manufacturing setting.
• Familiarity with manufacturing processes and design for manufacturability (DFM) principles.

Responsibilities

• Customer Success & Communication: Interface with customers throughout the sales process to understand their thermal challenges and system-level requirements.
• Serve as the primary technical point of contact for the customer throughout the project lifecycle, fostering strong and lasting relationships, and identifying changing Customer needs and how Alloy can meet those needs.
• Confidently communicate our company's technological differentiators and value proposition in customer meetings
• Design solutions for our customers to win long-term business.
• Collaborate closely with the commercial team to develop technical proposals and strategies to close new business.
• Thermal Architecture & Feasibility: Lead the development of novel thermal-fluid architectures and concepts that map our capabilities to customer needs.
• Conduct initial analysis and feasibility assessments to determine if a customer's problem is a strong fit for our technology.
• Distill insights from customer interactions to help inform the product and technology roadmap.
• Project Coordination & Management: Once a project is won, lead a cross-functional team of engineers to ensure the successful execution of the project.
• Define precise project requirements, scope, and deliverables based on customer long-term needs and agreements.
• Proactively identify and manage project risks, ensuring projects are delivered on time, within scope, and to the highest quality standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees