Senior Solutions Engineer

Pineapple Technology Ltd. • New York, NY

64d • Remote

About The Position

incident.io is the leading all-in-one platform for incident management. From small bugs to major outages, incident.io helps teams respond fast, reduce downtime, and improve every time something goes wrong. Since launching in 2021, we've helped 800 companies-including Netflix, Airbnb and Block-resolve over 250,000 incidents. Every month, more than 30,000 responders across Engineering, Product and Support use incident.io to fix things faster. We're a small team that cares deeply about pragmatism, quality, magic, and pace. We've raised $100M from Index Ventures, Insight Partners and Point Nine, alongside many angel investors who are founders and executives of world-class companies. Our Solutions Engineering team is the bridge between our innovative product and our customers' unique needs. As technical experts with a deep understanding of incident.io's platform, they work hand-in-hand with our Account Executives to demonstrate the full potential of our solution. This dynamic team excels at translating complex technical concepts into tangible business value, guiding prospects through detailed product evaluations and crafting tailored solutions. Whether they're leading proof of concepts, addressing intricate integration questions, or providing critical market feedback to shape our product roadmap, our Solutions Engineers are instrumental in driving complex deals forward and ensuring customer success from the very first interaction.

Requirements

• Proven track record in a similar role, preferably at a SaaS company, and enjoy running complex technical sales processes
• Inquisitive and curious nature where you enjoy continuous learning, including learning from and about prospective customers, our technology, incident management practices, and related domains
• Strong communication skills and the ability to explain complex topics in a clear, concise manner to technical and non-technical audiences and you're comfortable challenging assumptions in external and internal settings
• Experience with the unique blend of sales processes, problem-solving, and working with customers; collaborating with customers to design solutions and provide recommendations on how to get the most out of incident.io during the pre and post- sales implementation processes
• Desire to work in a fast-paced start-up environment where things can be ambiguous and you need to operate with autonomy and build resource sets that didn't previously exist for your current peers and for ones that eventually follow

Responsibilities

• Being one of the founding members of this small but mighty team
• Working closely with the Sales, Customer Success and Product teams to deeply understand customer requirements, develop sales strategies, and drive complex evaluations to demonstrate where incident.io's platform can add the most value for the world's leading Digital Native and Enterprise companies alike
• Developing and continuously enhancing a deep understanding of the incident.io platform, technical capabilities, and integration possibilities with customers' existing systems
• Planning and leading proof of concepts to demonstrate the feasibility and effectiveness of incident.io's platform in addressing customer needs and securing technical wins for our platform consistently
• Identifying gaps and areas of improvement in the current sales process to develop sales, enablement, and process-focused collateral, bolstering effectiveness and efficiency for the team
• Working hand-in-hand with customers to build bespoke post sales implementation/roll-out plans and guiding customers through that process to help value realization on time, every time for our customers

Benefits

• Market leading private medical insurance
• Generous parental leave
• First Friday of the month off
• Generous annual leave/PTO allowance
• Competitive salary and equity
• Remote working and personal development budget
• Enhanced pension/401k

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Education Level: No Education Listed
• Number of Employees: 101-250 employees