Senior Solution Architect - Workspace Microsoft Security & Endpoint Management

CDW

20h • $94,000 - $132,100

About The Position

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Job summary The Senior Solution Architect (SSA) is a field-based technical pre-sales role that focuses on developing comprehensive solutions for CDW customers. This role involves providing consultative guidance, supporting partner product sales, scoping service offerings, and fostering strategic relationships to drive business growth. In this role you will be working with customers, delivery, and internal sales teams to develop and maintain strategic relationships and be a trusted advisor to grow our Digital Experience services business. The role will be responsible for the entire Workspace portfolio. The ideal candidate will have knowledge of Microsoft Intune, Defender, and Microsoft Endpoint Configuration Manager (MECM). Having some background in other endpoint and application management such as Jamf, and VDI is also beneficial.

Requirements

• Bachelor's Degree and 3+ years experience, OR 7+years equivalent experience.
• Minimum of five years in technical, pre-sales, or post-sale delivery role.
• Motivated, self-starting, and able to independently perform high quality work with minimal guidance.
• Industry knowledge and domain expertise: An SSA should possess domain expertise. They should understand industry-specific challenges, regulations, and best practices. They should have a deep understanding of the architecture, products, technologies, and solutions offered by the company. This knowledge enables them to provide tailored recommendations and position the company's solutions effectively within the industry landscape.
• Team collaboration and leadership: Collaboration with cross-functional teams, including sales and delivery, is crucial in this role. A SSA should be able to work effectively in a team, lead technical discussions, and influence decision-making. They may also provide guidance and mentorship to junior team members.
• Customer-focused approach: An SSA must have a customer-centric mindset and be able to understand and articulate customer needs effectively. They should possess excellent communication and presentation skills to engage with customers, gather requirements, and explain technical concepts in a clear and concise manner. Building relationships, understanding customer pain points, and providing tailored solutions are key aspects of this role.
• Solution design and problem-solving skills: The candidate should have the ability to design and communicate comprehensive solutions that address customer requirements, business challenges, and build consensus around the final solution. They should be skilled in analyzing complex problems, identifying appropriate solutions, and translating technical concepts into understandable terms for customers. Strong problem-solving skills are crucial for identifying and resolving technical issues or gaps in proposed solutions.
• Willingness to travel up to 25% or as needed.

Responsibilities

• Develop appropriate assessment and service solutions for CDW customers, including architecture, optimizations, technology health checks, deployment services, and advisory services.
• Collaborate with customers, delivery teams, and internal sales to offer consultative guidance, plan sales strategy, and author statements of work (SOWs).
• Analyze technical and competitive considerations, defining actions to meet customer requirements in the sales cycle and through a consultative approach provides enhanced business outcomes beyond initial customer expectations.
• Maintain strategic relationships with Customers, Internal Sales & Delivery management, acting as a trusted advisor to drive business growth.
• Maintain relationships with Key strategic partners and maintain at least 3 partner technical certifications.
• Practice ownership of your assigned territory by establishing a regular cadence with vendors/partners/customers and assisting Sales with territory strategy planning.
• Act as a subject matter expert in multiple families of products and solutions.
• Drive outreach initiatives, technical enablement projects, coaching, and mentoring for other SAs.
• Develops content to effectively train coworkers in formal trainings as well as team huddles.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior