Cloud Solution Architect - Endpoint

Microsoft

9h

About The Position

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
We are looking for a Cloud Solution Architect (CSA) - Endpoint who is passionate about driving our customers’ business applications & AI transformation on the Microsoft platform. This is a customer-facing role, owning both the business applications-focused technical relationship and technical strategy between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation and operational health engagements. As a Cloud Solution Architect (CSA) - Endpoint you will be a strategic trusted advisor and technical subject matter expert, ensuring seamless onboarding, adoption, and value realization across Microsoft’s endpoint solutions, including Windows 365, Azure Virtual Desktop (AVD), and Intune.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

• Bachelors Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties.

Nice To Haves

• Bachelors Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
• OR Masters Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
• OR equivalent experience
• 4+ years experience working in a customer-facing role (e.g., internal and/or external)
• 4+ years experience working on technical projects
• Technical certifications in relevant technologies or disciplines (e.g., Azure Architecture and Administration, Amazon Web Services, Google, Microsoft 365 Endpoint Administration, Security, Virtualization Technologies, etc.)
• Knowledge of Intune, Autopilot, Defender for Endpoint, Azure AD, Windows Client, SCCM, Surface, etc.

Responsibilities

• Customer Centric: Drive positive Customer Satisfaction and become a trusted advisor to customers and partners by leveraging M365 Enterprise Services and Endpoint solutions expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes.
• Customer/Partner Insights: Provide feedback and insights from customers/partners to relevant Microsoft teams to enable continuous improvement.
• Accelerate Value Realization: Actively engage with business and technical decision makers to drive intent, enablement and usage of Copilot for M365 and Endpoint solutions, securing long-term customer renewal. Galvanize technical and sales experts around additional identified opportunities to develop customer specific roadmaps that drive further growth & business value realization.
• Business Impact - Usage (Cloud & Support) Growth: Identify and develop opportunities to drive Customer Success by working with business and technical decision-makers to communicate the value of Microsoft M365 and Endpoint solutions and help customers maximize their technology investments.
• Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of Endpoint products & technical subject matter expertise. Lead technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices & policies and using repeatable IP.
• Learn-It-All: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as endpoint management, virtualization, AI integration, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives.
• Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use and learn from others to help accelerate your customers transformation journey.
• Embody our culture and values

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level