Cloud Solution Architect - Microsoft Teams

Microsoft

9h

About The Position

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
We are looking for a Cloud Solution Architect (CSA) - Microsoft Teams who is passionate about driving our customers’ business applications & AI transformation on the Microsoft platform. This is a customer-facing role helping customers to leverage their Microsoft investments through architecture, implementation and operational health engagements. As a Cloud Solution Architect (CSA) - Microsoft Teams you will be a strategic trusted advisor and technical subject matter expert, ensuring seamless onboarding, adoption, and value realization across Microsoft’s Teams solutions, including M365, Teams App Deployment & Management, Power Platform, Networking, and Cloud Adoption Framework.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

• Bachelors Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties.

Nice To Haves

• Bachelors Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
• OR Masters Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
• OR equivalent experience
• 4+ years experience working in a customer-facing role (e.g., internal and/or external)
• 4+ years experience working on technical projects
• Technical certifications in relevant technologies or disciplines (e.g., Microsoft 365, Teams or Modern Work)
• Knowledge of Microsoft Teams, M365, Teams App Deployment & Management, Power Platform, Networking, Cloud Adoption Framework, etc.

Responsibilities

• Customer Centric: Drive Customer Satisfaction by serving as a trusted advisor to customers and partners leveraging Microsoft Teams expertise to deliver defined Customer Success Plan outcomes. Actively listen and thoughtfully challenge to achieve the best results.
• Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant Microsoft teams to enable continuous improvement.
• Accelerate Value Realization: Actively engage with business and technical decision makers to drive intent, enablement and usage of Microsoft Teams, securing long-term customer renewal. Galvanize technical and sales experts on additional identified opportunities to develop customer specific roadmaps that drive further growth & business value realization.
• Business Impact - Usage (Cloud & Support) Growth: Identify and develop opportunities to drive Customer Success by working with business and technical decision makers to communicate the value of Microsoft Teams solutions and help customers maximize their technical investments.
• Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of Microsoft Teams & technical subject matter expertise. Lead technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices & policies and using repeatable IP.
• Learn-It-All: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Microsoft Teams management, virtualization, AI integration, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives.
• Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use and learn from others to help accelerate your customers transformation journey.
• Embody our culture and values

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level