Senior Solution Architect - Personalization Strategist

Contentful • San Francisco, CA

12d • Hybrid

About The Position

About the Opportunity As a Personalization Solution Architect on Contentful’s Professional Services team, you will serve as both a strategic advisor and technical authority. This hybrid role goes beyond implementation; you will be working with executives and business leaders to shape personalization strategies, define success metrics, and drive measurable ROI from personalization initiatives. You will design and oversee sophisticated solutions leveraging Contentful Personalization and broader composable technologies, guiding customers through their digital maturity journey. By blending strategy consulting, solution design, and delivery leadership, you will ensure our customers achieve both technical adoption and long-term business impact. What to expect? Strategic Consulting Partner with senior business and marketing stakeholders to define personalization strategies, business objectives, and KPIs. Conduct executive workshops and maturity assessments to help customers evolve their personalization capabilities. Advise on organizational change management, governance, and operating models to scale personalization globally. Translate strategic vision into actionable roadmaps—phasing capabilities from quick wins to enterprise-scale programs. Solution Architecture & Implementation Architect personalization solutions that combine Contentful Personalization with data sources (CDPs, CRMs, analytics, AI models). Lead discovery sessions, design sessions, and proof-of-concepts, demonstrating value from segmentation, experimentation, and AI-powered personalization. Provide guidance on data readiness, integration patterns, and performance optimization across composable architectures. Enable customer teams through documentation, reference architectures, and reusable frameworks. Thought Leadership & Enablement Act as a subject-matter expert on personalization best practices—both within Contentful and externally with customers. Contribute to the development of accelerators, methodologies, and playbooks that scale personalization success. Deliver strategic insights and feedback loops to Product and Engineering to influence the evolution of Contentful Personalization. Mentor internal team members and support field enablement across Sales, Customer Success, and Solution Engineering. What you need to be successful? Strategic consulting experience: Proven background in management consulting, customer strategy, or digital transformation in addition to solution architecture. Deep understanding of personalization platforms, A/B testing, and AI/ML-powered segmentation, preferably in enterprise contexts. Track record of engaging with C-suite and senior business leaders to drive strategic decision-making. Strong technical background with SaaS platforms, composable architecture, and data integrations (APIs, CDPs, analytics). Professional experience designing or implementing microservices-based architectures Hands-on proficiency with modern web technologies, such as React/Next.js, Vue, Angular, REST and GraphQL APIs, and cloud-based microservices Familiarity with web rendering approaches (server-side, client-side, hybrid, SSG, ISR) and modern frameworks (Next.js, Nuxt.js, Remix, Gatsby) Skilled communicator, equally comfortable with executive storytelling and technical deep dives. Experience leading cross-functional workshops, maturity assessments, and business case development. Willingness to travel up to 25% to facilitate executive strategy workshops and onsite engagements. What Success Looks Like Customers see measurable business impact (higher conversions, engagement, or ROI) tied directly to personalization strategies you design. Contentful is positioned as a trusted strategic partner, not just a technology vendor. Customer organizations adopt repeatable frameworks and governance models you help define. Internal teams leverage your expertise to scale personalization enablement across industries and regions.

Requirements

• Strategic consulting experience: Proven background in management consulting, customer strategy, or digital transformation in addition to solution architecture.
• Deep understanding of personalization platforms, A/B testing, and AI/ML-powered segmentation, preferably in enterprise contexts.
• Track record of engaging with C-suite and senior business leaders to drive strategic decision-making.
• Strong technical background with SaaS platforms, composable architecture, and data integrations (APIs, CDPs, analytics).
• Professional experience designing or implementing microservices-based architectures Hands-on proficiency with modern web technologies, such as React/Next.js, Vue, Angular, REST and GraphQL APIs, and cloud-based microservices
• Familiarity with web rendering approaches (server-side, client-side, hybrid, SSG, ISR) and modern frameworks (Next.js, Nuxt.js, Remix, Gatsby)
• Skilled communicator, equally comfortable with executive storytelling and technical deep dives.
• Experience leading cross-functional workshops, maturity assessments, and business case development.
• Willingness to travel up to 25% to facilitate executive strategy workshops and onsite engagements.

Responsibilities

• Partner with senior business and marketing stakeholders to define personalization strategies, business objectives, and KPIs.
• Conduct executive workshops and maturity assessments to help customers evolve their personalization capabilities.
• Advise on organizational change management, governance, and operating models to scale personalization globally.
• Translate strategic vision into actionable roadmaps—phasing capabilities from quick wins to enterprise-scale programs.
• Architect personalization solutions that combine Contentful Personalization with data sources (CDPs, CRMs, analytics, AI models).
• Lead discovery sessions, design sessions, and proof-of-concepts, demonstrating value from segmentation, experimentation, and AI-powered personalization.
• Provide guidance on data readiness, integration patterns, and performance optimization across composable architectures.
• Enable customer teams through documentation, reference architectures, and reusable frameworks.
• Act as a subject-matter expert on personalization best practices—both within Contentful and externally with customers.
• Contribute to the development of accelerators, methodologies, and playbooks that scale personalization success.
• Deliver strategic insights and feedback loops to Product and Engineering to influence the evolution of Contentful Personalization.
• Mentor internal team members and support field enablement across Sales, Customer Success, and Solution Engineering.

Benefits

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time !
• A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days
• Company paid parental leave to care for and focus on your growing family
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees