RSD Managed Services - Senior Site Specialist

Thermo Fisher Scientific • Cambridge, MA

2d • $20 - $29 • Onsite

About The Position

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. Location/Division Specific Information How do we make an impact? Unity Lab Services offers a single source for coordinated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs. What will you do? Use inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing Perform laboratory services such as order delivery, glassware processing, biological waste processing, Analyze/maintain/reconcile various reports to ensure contractual requirements are met Proactively collaborate with the supervisor on any customer concerns and/or potential problems and effectively address customer concerns within established resolution timeframes Engage in safety programs such as hazard identification, inspections, and incident reporting/investigation as required Participate in process improvement activities May perform other responsibilities as assigned by management

Requirements

• High school diploma or equivalent experience required.
• Able to read, write, and speak English fluently
• Strong verbal and written communication skills, and desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality
• Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site
• Independently operates handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports
• Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software.
• Uses interpersonal skills to multi-task and meet due dates as needed
• Works primarily at customer sites, which may require independent work.
• Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc)
• Depending on the area of the building, personal protective equipment may be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes (required for all colleagues), bump hats, and/or safety glasses
• Typically lift 30 - 40lbs, and up to 50lbs occasionally
• Regularly use equipment including pushcarts, pallet jacks, mobile cylinders, forklifts, etc. to push/pull up to 100lbs
• Regularly required to stand, walk and conduct manual material handling (twisting, bending, reaching, lifting, etc.) for prolonged periods
• Able to work in environments with varied temperatures (cold rooms, outside, etc.)
• Ability to work overtime, as needed

Nice To Haves

• 2 years of related experience within a laboratory setting is helpful.
• Experience working in customer service is also a plus.

Responsibilities

• Use inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing
• Perform laboratory services such as order delivery, glassware processing, biological waste processing
• Analyze/maintain/reconcile various reports to ensure contractual requirements are met
• Proactively collaborate with the supervisor on any customer concerns and/or potential problems and effectively address customer concerns within established resolution timeframes
• Engage in safety programs such as hazard identification, inspections, and incident reporting/investigation as required
• Participate in process improvement activities
• May perform other responsibilities as assigned by management

Benefits

• We offer competitive remuneration, healthcare, and a range of employee benefits.
• Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects.
• We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
• The hourly pay range estimated for this position based in Massachusetts is $19.64–$29.45.
• This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.
• We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: A choice of national medical and dental plans, and a national vision plan, including health incentive programs Employee assistance and family support programs, including commuter benefits and tuition reimbursement At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
• For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees