Managed Services Specialist

OWL Services • Dallas, TX

13h

About The Position

The Managed Services Specialist is responsible for providing support to company field technicians and customers via telephone, remote services solutions, and email. Support is provided for Digital Video Recorders (DVRs); IP and analog cameras; and, Business Intelligence Solutions. This is a fast-paced job that requires attention to detail with minimal guidance, once training is complete.

Requirements

• Three-five years of computer hardware/network troubleshooting experience and can demonstrate these abilities.
• Basic knowledge of networking (i.e., program IP addresses, Subnet Masks, and Gateways).
• Ability to troubleshoot the WindowsOS.
• Ability to diagnose computer hardware and software related problems remotely, and have the ability to confer this information to employees and customers.
• Must possess good communication skills, both verbally and written

Nice To Haves

• Ability to set up and program CCTV DVRs, HVRs, and NVRs.
• Ability to set up and configure various types of analog and network-based cameras.
• Ability to troubleshoot connections issues, focusing, and lens configuration of analog and network based cameras.
• Background in one or more of the following fields is a plus: video surveillance, networking, and computer repair.

Responsibilities

• Provide technical support and assistance to both OWL personnel and OWL customers.
• Support the customer by monitoring and maintaining OWL-installed equipment at customer sites.
• Ensure proper configuration, maintenance, and monitoring of customer DVR and security cameras.
• Evening and weekend on-call duties are required.
• Perform other duties as assigned.

Benefits

• 10 Paid Holidays
• Flexible Time Off
• 401(k) Company Match
• Health, Dental, and Vision Insurance
• HSA and FSA
• Disability & Occupational Accident Insurance
• Company-Paid Life Insurance Policy
• Employee Assistance Program (EAP)
• World-class paid training program for you to learn the skills for long term career success

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees