Senior Show Operations Manager

Informa Group Plc. • New York, NY

3d • $95,000 - $110,000 • Onsite

About The Position

This role is based in our 605 Third Avenue office. We are looking for a Senior Show Operations Manager – Finovate, Fintech Americas and Fintech Futures to join our team in New York as part of our Operations function. The Senior Show Operations Manager role will sit within the Fintech Operations Team to manage the efficient and creative operational delivery of the FinTech vertical’s brands including Finovate, Fintech Americas and Fintech Futures. The ideal candidate will be a strong operational lead, driving the critical path and ensuring strong relationship and team management throughout the show cycle. This role is pivotal not only in the preparation phase but also during the on-site delivery of the event, ensuring seamless execution and client satisfaction. The role requires a balance of strategic focus and hands-on involvement in operational delivery. The preferred applicant will demonstrate strong experience in executing tasks while driving overall direction and leadership to achieve business objectives. In addition to key responsibilities on the above brands, as the Senior Show Operations Manager, you will play a crucial supporting role across all Fintech vertical events globally. This position will require flexibility and a willingness to travel throughout the year to assist with the operational needs of other shows, ensuring consistency in delivery and maintaining the high standards expected across all FinTech events

Requirements

• 5+ years proven large-scale international event experience at operations manager level, essential.
• Able to take an innovative, customer-centric and global approach to all aspects of the role – strategy, planning, and operational execution.
• Strong planning, prioritisation and implementation skills with a focus on detail.
• Able to think creatively and come up with bespoke ideas.
• Negotiation and financial/budget management skills.
• Demonstrated success in collaborating and maintaining positive and productive relationships with diverse business partners in a highly matrixed organisation.
• A self starter who is able to work independently, and under pressure, while consistently exercising sound judgement even when faced with ambiguity.
• Office attendance is essential. Current pattern is 3 days a week, subject to change.
• As this role supports shows across different time zones, alternative work hours will be required, as necessary
• Professional Fluency in Spanish

Responsibilities

• Lead the operational delivery of Finovate, FinTech Americas, and FinTech Futures events by devising and managing end-to-end operational plans, ensuring resource efficiency and fulfilment of event strategy and commercial contracts.
• Ensure seamless planning, build-up, open days, and breakdown of the event in collaboration with the wider operations team, procurement, and event suppliers.
• Formulate and control the operational budgets and inventory in partnership with the VP of Show Operations, the Show SVP and the finance team.
• Oversee the show floorplan management, ensuring navigation, density, and venue compliance while maintaining effective control and monitoring of health and safety standards.
• Be a strategic partner to key stakeholders, including the Show SVP, sales, creative, content, and marketing teams, to develop and deliver commercial inventory, achieve business targets, ensure high customer service, and flawlessly meet onsite requirements.
• Work in partnership with the procurement team to secure suppliers for full event requirements, ensuring strong relationships are developed and maintained.
• Ensure clear understanding of the content strategy for each event, ensuring the content operations lead has the processes and resources in place for successful delivery of this
• Responsible for the seamless and innovative execution of sponsorship operations, delivering exceptional white-glove service to clients while adapting to solutions that align with business objectives and client expectations to achieve successful project outcomes.
• Oversee the development and deliverables of the operations team for Finovate, FinTech Americas and Fintech Futures, fostering growth and performance.
• Lead the implementation of strategic initiatives, such as sustainability and process improvement, in collaboration with the VP of Show Operations to develop and apply best practices within this operations team
• supports shows across different time zones, alternative work hours will be required, as necessary
• onsite delivery able to travel, including but not limited to Singapore, Thailand, The Netherlands, the United Kingdom, and the United States of America.

Benefits

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed