Senior Service Support Engineer

Eaton Corporation • Pleasanton, CA

15h • $101,000 - $148,000 • Hybrid

About The Position

Eaton’s ES AMER ESS division is currently seeking a Senior Service Support Engineer.
The expected annual salary range for this role is $101000 - $148000 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you’ll do:
This position primarily supports and leads application and proposal needs for opportunities pertaining to Eaton’s power distribution services solutions in Eaton’s Engineering Services & Systems (EESS) Division.

Requirements

• Bachelor’s degree from an accredited institution in Business, Engineering or Technical Field
• 3 years minimum electrical industry related application engineering and proposal development experience with additional experience in electrical power systems and/or industrial and utility substation construction.
• In lieu of a degree, 5 years minimum electrical industry related application engineering and proposal development experience with additional experience in electrical power systems and/or industrial and utility substation construction, hands-on field service experience and/or proposal generation experience specifically related to maintaining and modernizing electrical power distribution systems
• No relocation is being offered for this position, candidates must reside within a 50 mile radius of the following locations (activity duty members of the military are exempt from this requirement);
• Chandler AZ
• City of Industry CA
• Kennewick WA
• Littleton CO
• Pleasanton CA
• Salt Lake City UT
• San Diego CA
• Tukwila WA
• Wilsonville OR
• Possess and maintain an active and valid drivers license
• Submit to periodic customer required background and drug screenings.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

Nice To Haves

• Engineering Degree (Electrical Preferred) or Business Degree with Engineering/Technical Experience or an equivalency of 3 years hands-on field service experience and/or proposal generation experience specifically related to maintaining and modernizing electrical power distribution systems. Alternately a Certified Electrical Technologist (CET) with existing field service and/or proposal generation experience specific to our services.
• Experience with proposal development in both private sector and government bids; experience with proposal development for all of Eaton's end markets (Industrial, Commercial, Healthcare, Utility, Institutional and Government).
• Experience with government proposal procedures such as technical and price proposal separation, reps and certifications, and government evaluation factors.
• Experience in writing and reviewing subcontractor work scopes and Subcontractor agreements; preferred experience with GSA purchasing procedures; being able to evaluate proposals for specification compliance; experience with risk evaluation and risk management.
• Estimating experience in substation and electrical system installations.

Responsibilities

• Lead all activities related to preparing technical pricing and commercial proposal quotations for the respective district/region.
• Serve as the primary point of contact/trusted advisor with sales (NAS and EESS), channel, Reps/Agencies, end users, subject matter experts and District Operating Center team members for the development of technical & commercial proposals and provide application assistance in support of engineering services sales growth objectives.
• Responsible for, but not limited to, pricing development, technical application support, and proposal & submittal documentation.
• Provide unique solutions beyond the standard specifications to provide greater customer value and support sales in delivering the proposal to the customer, when needed.
• Act as a division liaison with other Eaton divisions and plants and outside suppliers to identify solutions to customer needs in conjunction with engineering services offerings.
• Maintain proper communication with internal customers, including price and product feedback on both commercial and technical issues.
• Visit customer sites to address customer needs and gather technical inputs for accurate proposal recommendations.
• Track proposal and order hit rate activity, enabling field management and outside sales engineers to monitor for customer/channel partner effectiveness.
• Actively support Division Initiatives (Service Attachment Orders for New Equipment, power system engineering and power system automation offerings, Aftermarket Solutions, Extended Warranty Program, etc.)
• Support proposals locally and requests from other locations.
• Provide ongoing updates regarding proposal activities and prepare Monthly Reports.
• Actively be involved in personal professional growth and development opportunities / industry organizations.
• Complete all required and recommended product and safety trainings.
• Participate in and contribute to the bi-annual Team Workshop.
• Provide exceptional customer service to all stakeholders; putting in extra time as needed to meet customer and project deadlines.

Benefits

• Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level