Senior Service Engineer

Fluence

14d

About The Position

We are seeking a skilled and motivated Senior Field Service Engineer to join our team. In this role, you will own the maintenance and troubleshooting for advanced battery systems for clients across various industries. You will serve as the technical expert onsite, ensuring optimal performance, safety, and own customer relationships.

Requirements

Bachelor’s degree Electrical Engineering or equivalent preferred, or combination of experience and 2-year technical certificate accepted.
5+ years managing customer relationships
8-10 years industry experience required (Utility, Wind, Solar, or Thermal energy equipment supplier).
Demonstrated experience leading safety efforts in an operational setting.
Must possess strong customer service mindset and a desire to take on tough and challenging projects
Strong communicator (written and verbal)
Demonstrated proficiency using MS Office Tools (Word, Excel, PowerPoint, Visio)
Demonstrated proficiency in Linux.
Ability to read construction drawings including network and electrical drawings
Knowledge of industry standards (e.g., OSHA, NFPA, IEEE).
Ability to travel up to 20% of time, occasionally on short notice.
Customer-focused mindset with strong interpersonal skills
To join our team, you’ll need to be legally authorized to work in the United States at the time of application and throughout your employment, without the need for employer sponsorship. Please note that Fluence does not sponsor work visas for this position.

Nice To Haves

Previous experience with NetSuite.

Responsibilities

Maintain and grow strong customer relationships through professional communication and support.
Diagnosing and troubleshooting electrical, mechanical, and software issues for battery systems both remotely and on-site.
Foster continuous improvement and collaboration across cross-functional teams.
Develop subject matter expertise on hardware/software systems and act as the primary technical resource for complex issues.
Act as a resource for junior team members on complex technical issues.
Support knowledge sharing and collaboration within the team.
Manage third party contractors
Provide onsite technical support and training to customers on system operation and safety.
Document service activities, maintenance records, and technical reports accurately.
Ensure compliance with industry safety standards and environmental regulations.
Respond to emergency service requests and resolve issues under time-sensitive conditions.
Ensure compliance with contractual terms, conditions, and service-level agreements
Other duties as assigned