Senior Service Provider Operations Manager (all genders) - Stockholm/Brunna

ZALANDO•Stockholm, ME

40d•Hybrid

About The Position

As Senior Service Provider Manager (all genders), you will be responsible for optimising the performance of the fulfilment centre by managing the agreed service levels, and the operational and contractual performance of our fulfilment partner (or 3PL) for this site. You will interact continuously with the 3PL, Zalando Headquarters, and your peers from other international fulfilment centres regarding all aspects of the operational process on site. You will lead the Swedish operations for Zalando with local ownership of all topics related to the delivery of Logistics Operations. You will be required to act across multiple dimensions (operational, technical, quality, continuous improvement, labour, legal, financial) to ensure the site performs to its full potential.

Requirements

You possess a bachelor's degree (or equivalent) along with extensive relevant management and leadership experience in logistics (either contract or site management), preferably with a high level of automated warehousing.
You are business fluent in English and Swedish; German language skills would be an advantage.
You have a proven track record in project management and operational management.
You have extensive experience in contract management.
You have excellent communication skills and a proven ability to build strong and successful internal and external stakeholder relationships.
You demonstrate a high level of (data) analytical and reporting skills.

Nice To Haves

German language skills would be an advantage.

Responsibilities

Partner & Contract Management: Managing the services of the 3PL end-to-end, including contractual operational agreements and subcontracts for maintaining local automation assets.
Performance Management: Defining targets and measuring performance based on Service Level Agreements (SLAs). You will manage the reporting and reviewing processes and provide analysis of the data.
Stakeholder Liaison: Acting as the liaison between Zalando headquarters and the local operation to create full alignment on operational planning and forecasting, ensuring customer expectations are met.
Strategic Steering: Supporting the strategic direction of the local fulfilment centre by tracking, analysing, and reporting key logistics metrics, as well as monitoring costs.
Financial Oversight: Monitoring the budgeting and invoicing processes, utilising your specialist knowledge of the operational processes and activities run by the 3PL.
Continuous Improvement: Driving and supporting continuous operational improvement initiatives within this site specifically and the wider Zalando fulfilment network.
Project Support: Supporting projects designed to improve the customer proposition as well as site efficiency.
Site Representation: Representing the site's interests and steering different stakeholders in the required direction, while fostering a culture in line with Zalando's organisational and social standards.
Leadership and People Development: Leading Zalando own employees on site.

Benefits

27 days of holiday a year to start for full-time employees
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Wellhub, formerly Gympass)
Mental health support and coaching available
Drive your development through our training platform and biannual peer-to-peer review