Service Provider Relationship Manager

BluWave • Brentwood, TN

4d • Onsite

About The Position

BluWave is the Business Builders’ Network for Private Equity-grade service provider needs. Our invitation-only ecosystem comprises best-in-class specialized consultancies, senior advisors and board members, independent consultants, and interim executives. By blending AI, technology, and data with concierge-like consultative support, BluWave expertly connects businesses with proven providers for due diligence, value creation, and prep for sale initiatives. Our innovative platform ensures that our clients have access to the resources they need to thrive in today's competitive landscape. The Service Provider Coverage Manager owns and is accountable for the curation and maintenance of BluWave's Service Provider Group Network and the management of relationships with Groups within the BluWave Network. This role serves as the primary BluWave point of contact for Service Provider Groups regarding the end-to-end BluWave process and experience and also serves as the primary Service Provider point of contact on behalf of BluWave. The ideal candidate is a natural relationship builder who believes in teamwork, takes pride in quality outcomes, and brings curiosity and sound judgment to daily work. The ideal candidate must be highly organized, process-oriented, and comfortable operating with moderate direction while exercising autonomy in execution. The ideal candidate must combine strong research and analytical skills with exceptional written and verbal communication and be adept at evaluating professional service providers against BluWave’s rigorous criteria as well as client business needs. Familiarity with tools such as Microsoft Office, LinkedIn, Salesforce, and LLM-based applications is important, as is flexibility to take on evolving responsibilities within a collaborative, high-growth startup. This role is well-suited for someone with ~5–7 years of relevant experience who is service-centric, self-motivated, and excited to contribute to a shared mission—ideally based in Nashville or open to relocating.

Requirements

• 4-year undergraduate degree from an accredited college or university
• ~5–7 years of relevant experience in BD and / or Partnership-oriented roles within highly professional service-based fields
• Exceptional professional communication skills (both written and verbal)
• A natural ability to conduct thorough research, use existing, and form new professional networks and build rapport quickly over phone & email
• High self-motivation, ownership, and ability to work autonomously with minimal direction
• Excellent analytical problem-solving skills – brings a resourceful, solution-oriented, gritty mindset to problem-solving
• A process orientation with exceptional attention to detail, organization, time management / prioritization skills
• A team-first mindset and willingness to support others
• Natural curiosity and eagerness to learn more
• Sound judgement with the ability to make informed decisions quickly
• A white-glove service-centric mindset with a focus on quality and outcomes.
• Familiarity with Microsoft Office, LinkedIn, Salesforce.com, and LLM-based applications (similar to ChatGPT).

Responsibilities

• Leverage BluWave data and market trends to strategically and proactively identify and execute on Service Provider Group Onboarding needs, with limited direction required
• Serve as primary BluWave point of contact and process / experience expert for Service Provider Groups, sharing best practices, thought leadership, industry trends, etc.
• Manage and support execution of Service Provider Group Onboarding based on BluWave Network needs
• Coordinate and conduct Onboarding Calls with Service Provider Groups, securing and processing all necessary information in BluWave's systems
• Secure and process necessary Agreements between BluWave and Service Provider Groups
• Own and continuously improve the BluWave Service Provider experience
• Maintain and continue to grow relationships with existing Service Providers in the BluWave network – including, but not limited to providing process and subject matter expertise to improve Service Provider performance
• Coordinate and facilitate regular training sessions between BluWave team members and Service Providers
• Support the Head of Research & Operations with special projects involving BluWave’s Service Provider network as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees