Senior Service Desk Technician (Information Systems Specialist 4)
About The Position
MAKE A DIFFERENCE IN OREGON’S NATURAL RESOURCES! Opportunity Awaits, Apply Today! As an Information System Specialist 4 in Salem Oregon, you will provide technical support, diagnostic help, and operating instruction for users of microcomputers and data communications networked hardware and systems software agency wide. The work of this position directly assists the agency's Technical Services Supervisor to analyze, design and implement most facets of the Department's data communications systems hardware and networking systems software including systems. Duties include: Technical troubleshooting Customer service and communication Software support Hardware support Data administration The above statements are intended to describe the general nature and level of work being performed. They are not an exhaustive list of all responsibilities and duties required. This position requires a CJIS fingerprint-based record check within 30 days of employment. For a full review of the position details, duties and working conditions, click here Clearly describe how you meet the minimum qualifications and desired attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.
Requirements
- Option 1: Three (3) years of information systems experience providing technical support for end users, including troubleshooting hardware, software, and system issues.
- OR – Option 2: An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND one (1) year of information systems experience providing technical support for end users, including troubleshooting hardware, software, and system issues.
Nice To Haves
- Experience diagnosing and resolving desktop computing errors and performance issues
- Experience using a service desk ticketing system
- Experience coordinating maintenance, warranties and upgrades across multiple locations (90+ offices statewide)
- Experience documenting standard operating procedures
- Software support, including troubleshooting and configuration of applications and operating systems
- Comprehensive hardware support, installation, repair, and maintenance of desktops, laptops, and peripherals
- Experience working in a M365 environment
Responsibilities
- Technical troubleshooting
- Customer service and communication
- Software support
- Hardware support
- Data administration
Benefits
- 11 paid holidays a year and a competitive benefits package
- Advancement and learning opportunities that will help grow your career with the State of Oregon
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
