Senior Service Delivery Coordinator

Connecticut Water Service, Inc.•Saco, ME

8d•Onsite

About The Position

We have an opening in our Biddeford Saco department for an Senior Service Delivery Coordinator. We are passionate about the environment while delivering life sustaining, high quality water service to families and communities. We embrace progress, provide training & development to inspire success in every aspect of our business and culture. In addition, we provide a competitive benefits package and 401(K). Job Description: The Senior Service Delivery Coordinator provides excellent service to our customers, shareholders and employees by successfully performing and assisting management with all functions necessary to ensure the safe and efficient operation of the public water system. Duties include either directly or by directing the work of others installation, maintenance, repair, relocation, retirement, testing and operations of the water distribution system, water treatment facilities and related structures. The Senior Service Delivery Coordinator position is responsible for providing excellent service to our customers by effectively managing infrastructure and capital construction projects. They will be responsible for coordinating work, and maintaining communications with Company personnel and external customers. They will ensure Company standards and specifications are applied with regard to water main installation work. In addition, they will complete As-Built information, etc. in compliance with reporting SOP, and adhere to Company administrative reporting policies and SOX controls. The Service Delivery Coordinator performs a wide variety of duties and tasks related to operating and maintaining the public water distribution and treatment system, including: Assists the Foreman in leading the activities of the Service Delivery Teams including but not limited to, scheduling, coordinating resources, and monitoring performance to establish and meet Company and Region Field Service initiatives and goals. Performs in-field inspection work and construction management of assigned infrastructure and capital projects to ensure compliance and all areas. Develops plans and specifications, bidding, and scheduling of infrastructure and capital projects either independently or as part of a project team. Completes As-Built information in compliance with reporting SOP. Adheres to Company administrative reporting policies and SOX controls. Work closely with local teams to ensure successful exchange communication of information. Effectively communicates with the teams and leadership to ensure team members are demonstrating Company values and their work is contributing to Company goals. The Service Delivery Coordinator will also be responsible for assisting the Forman in the training and development of team members to ensure the team has the skills required to perform the work. Either directly, or as a backup to the Forman and Superintendent, performs all administrative functions required to successfully maintain proper record keeping of all water system assets and attributes. This position will be responsible for maintaining in depth knowledge of and expertise in the technology required for the successful operation of the water systems in the region. This will also include training others on the use of technology. •Either directly or by leading the work of others operates and maintains equipment and vehicles; i.e., trucks, digging and trenching equipment, pavement and rock breakers, tampers, pumps, compressors, and such other equipment as the Company may have or acquire for the purpose of system construction or maintenance. Either directly or by leading the work of others installs, maintains, and repairs pipe, hydrants, service lines, manholes and related valves, fittings and appurtenances. Either directly or by leading the work of others installs meters, reads meters, and transfers meter reads to the home office. Either directly or by leading the work of others performs field customer service work. Either directly or by leading the work of others assist in the maintenance and operation of all of all water system treatment plants, wells, pump stations, tanks and control valves including systems operated under contract in their assigned area. They will help ensure the delivery of high quality water by inspecting, testing, adjusting, and repairing pumps, meters, gauges, control valves, generators, chemical feeders, filters, recorders, and other related equipment. Demonstrates the proper regard for the use of time and equipment, and an awareness of the responsibility to safeguard the water supply and prevent pollution of area surface water. The Company is committed to providing a safe workplace. This position is responsible for learning, following and ensuring compliance with all safety rules. This includes rules and regulations in the Company Safety Manual, OSHA regulations and other state, federal, or governing body’s rules and regulations. Performs other duties as assigned.

Requirements

High School Diploma required
Driver’s License required
Must be able to obtain Water Distribution III certification within a reasonable amount of time
Must be able to obtain Water Treatment Level IV certification within a reasonable amount of time
Must have Water Distribution skillset
Must have Hydraulic Modeling and Design skillset
Must have Water quality skillset
Must have Respirator use skillset requirement
Must have great Communication skills
Regulations and Compliance with thorough knowledge of Company rules and regulations required
Ability to work standby rotation required
Must have high proficiency with General Office Software
5 – 7 years’ experience required
Experience managing multiple large CAPX projects at one time, including coordination’s between towns, MWC ops, MWC engineering and MWC customers.
Experience planning and executing projects.
Experience managing inventory for projects including procurement, delivery, staging.
Experience managing multiple developers concurrently for inspections, testing, paperwork, as built’s etc.
Experience with daily operations in this division, able to cover for Field Service Reps, Foreman and Superintendent when required.
Experience managing employees to success.

Nice To Haves

Commercial Driver’s License, CDL A preferred

Responsibilities

Assists the Foreman in leading the activities of the Service Delivery Teams including but not limited to, scheduling, coordinating resources, and monitoring performance to establish and meet Company and Region Field Service initiatives and goals.
Performs in-field inspection work and construction management of assigned infrastructure and capital projects to ensure compliance and all areas.
Develops plans and specifications, bidding, and scheduling of infrastructure and capital projects either independently or as part of a project team.
Completes As-Built information in compliance with reporting SOP.
Adheres to Company administrative reporting policies and SOX controls.
Work closely with local teams to ensure successful exchange communication of information.
Effectively communicates with the teams and leadership to ensure team members are demonstrating Company values and their work is contributing to Company goals.
Assisting the Forman in the training and development of team members to ensure the team has the skills required to perform the work.
Performs all administrative functions required to successfully maintain proper record keeping of all water system assets and attributes.
Maintaining in depth knowledge of and expertise in the technology required for the successful operation of the water systems in the region. This will also include training others on the use of technology.
Operates and maintains equipment and vehicles; i.e., trucks, digging and trenching equipment, pavement and rock breakers, tampers, pumps, compressors, and such other equipment as the Company may have or acquire for the purpose of system construction or maintenance.
Installs, maintains, and repairs pipe, hydrants, service lines, manholes and related valves, fittings and appurtenances.
Installs meters, reads meters, and transfers meter reads to the home office. Performs field customer service work.
Assist in the maintenance and operation of all of all water system treatment plants, wells, pump stations, tanks and control valves including systems operated under contract in their assigned area.
Help ensure the delivery of high quality water by inspecting, testing, adjusting, and repairing pumps, meters, gauges, control valves, generators, chemical feeders, filters, recorders, and other related equipment.
Demonstrates the proper regard for the use of time and equipment, and an awareness of the responsibility to safeguard the water supply and prevent pollution of area surface water.
Responsible for learning, following and ensuring compliance with all safety rules. This includes rules and regulations in the Company Safety Manual, OSHA regulations and other state, federal, or governing body’s rules and regulations.
Performs other duties as assigned.