Senior Service Delivery Analyst

Aggreko•Houston, TX

8d•Onsite

About The Position

At Aggreko, we provide energy solutions so communities can thrive and businesses can grow. We bring power, heat and cooling to customers and communities wherever they need it. We are hiring immediately for a Senior Service Delivery Analyst in Pearland, TX- a role that will help us to power progress for our customers. Why Aggreko? Here are some of the perks and rewards. Competitive compensation and Bonus No premium cost medical plan option available Paid training programs and tuition reimbursement Safety-focused culture What you’ll do: On-Site Support Provide desk-side support to business colleagues within Pearland, TX campus Support on-site meetings as required Liaise with local leaders to identify and resolve technology-related challenges and address support requirements IT Ticket Management Hands-on 1st and some 2nd line support to a group wide customer base within an SLA driven environment Procure, setup, configure and support of standard desktops, laptops, printers and peripheral devices Installation of operating systems and software deployment via AutoPilot Procure and manage software license requests and renewals Provide basic training and “how-to” knowledge sharing for business and IT colleagues Use a collaborative approach to problem solving with team and other technical groups Project Management Defines, documents and carries out projects or sub-projects alone or with a small team, actively participating in all phases Identifies, assesses and manages risks to the success of the project Applies appropriate project management methods and tools whether predictive (plan-driven) approaches or adaptive (iterative/agile) approaches Agrees with project approach with stakeholders, and prepares realistic plans (including quality, risk and communications plans) and tracks activities against the project schedule, managing stakeholder involvement as appropriate Monitors costs, timescales and resources used, and acts where these deviate from agreed tolerances Ensures that projects are formally closed and, where appropriate, subsequently reviewed, and those lessons learned are recorded You’ll have the following skills and experience:

Requirements

Experience communicating with and supporting senior leadership
Experience managing projects across a global team
Ability to balance attention to detail with expeditious execution in a fast-paced environment
Exceptional customer service skills
Strong interpersonal skills
Excellent time management skills and the ability to multi-task efficiently
Strong team player as well as being a self-achiever
Task completion – reliable, committed to completing tasks with minimal supervision
Resilience – persistent, positive and self-reliant
Accountability – drives outcomes by taking personal responsibility
Working together with others – relates to people, engages and builds relationships

Responsibilities

On-Site Support Provide desk-side support to business colleagues within Pearland, TX campus
Support on-site meetings as required
Liaise with local leaders to identify and resolve technology-related challenges and address support requirements
IT Ticket Management Hands-on 1st and some 2nd line support to a group wide customer base within an SLA driven environment
Procure, setup, configure and support of standard desktops, laptops, printers and peripheral devices
Installation of operating systems and software deployment via AutoPilot
Procure and manage software license requests and renewals
Provide basic training and “how-to” knowledge sharing for business and IT colleagues
Use a collaborative approach to problem solving with team and other technical groups
Project Management Defines, documents and carries out projects or sub-projects alone or with a small team, actively participating in all phases
Identifies, assesses and manages risks to the success of the project
Applies appropriate project management methods and tools whether predictive (plan-driven) approaches or adaptive (iterative/agile) approaches
Agrees with project approach with stakeholders, and prepares realistic plans (including quality, risk and communications plans) and tracks activities against the project schedule, managing stakeholder involvement as appropriate
Monitors costs, timescales and resources used, and acts where these deviate from agreed tolerances
Ensures that projects are formally closed and, where appropriate, subsequently reviewed, and those lessons learned are recorded