Senior Scaled Partner Manager

Patreon • San Francisco, CA

1d • Hybrid

About The Position

As a Senior Scaled Partner Manager, you will be responsible for supporting Patreon's top mid-market creators through a highly strategic, relationship-driven approach focused on long-term retention, trust, and sustainable success on the platform.
You will directly manage a focused portfolio of creators in a high-touch 1:1 capacity, serving as a senior point of contact for complex relationships, nuanced business challenges, and retention-risk scenarios. In parallel, you will partner closely with a Program Operations Manager who owns scaled retention programming, helping shape the strategy and direction of how Patreon supports this segment at scale.
This is a senior account management role that blends deep relationship ownership with scaled retention strategy. You’ll provide tailored recommendations, guide creators through critical moments in their business, and ensure they remain engaged, successful, and confident in Patreon as a long-term home.
This is an exciting opportunity to help define how Patreon retains its most impactful mid-market creators — influencing best practices, informing program design, and partnering cross-functionally to ensure creators thrive on our platform over time.

Requirements

• You have experience managing high-touch creator or customer relationships and thrive in roles where trust, nuance, and long-term impact matter.
• You’ve worked in environments that blend 1:1 relationship management with 1:many or scaled approaches, and you’re comfortable influencing programs even when you don’t directly own execution.
• You have a strong track record of supporting retention, account health, or long-term growth through strategic guidance, proactive outreach, and thoughtful intervention.
• You’re data-informed and proactive — able to identify early signals of risk or opportunity and take action.
• You’re a strong communicator who can navigate complex, emotional, or high-stakes conversations with empathy and clarity.
• You’re excited to support creators as they build durable, sustainable businesses and value long-term partnerships over short-term wins.

Benefits

• Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, flexible time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 251-500 employees