Scaled Performance Manager

ON & UP HOLDINGS LLC

1d • $75,000 - $90,000 • Remote

About The Position

The Scaled Performance Manager supports Foureyes Connect customers through a one-to-many engagement model designed to deliver timely insights, education, and guidance at scale. This role focuses on proactive and reactive outreach, enabling customers to understand Connect data, adopt best practices, and drive performance improvements through standardized, scalable programs.

Scaled Performance Managers create and deliver content such as performance communications, enablement materials, and webinars, and respond to inbound customer needs across a broad audience. This role is ideal for someone with experience in scaled customer success or lifecycle programs who thrives in high-impact, repeatable engagement models.

Requirements

• 4–7+ years in Customer Success, Account Management, Enablement, or similar roles, with direct experience in scaled or one-to-many engagement models.
• Experience supporting large customer bases through programs such as lifecycle campaigns, webinars, or enablement initiatives.
• Strong written and verbal communication skills, with the ability to explain insights clearly and concisely.
• Experience creating customer-facing content such as presentations, guides, webinar decks, or email communications.
• Comfortable presenting to groups in live or virtual formats.
• Ability to interpret product usage data and performance trends to inform scaled messaging.
• Organized, detail-oriented, and comfortable managing multiple programs and timelines simultaneously.
• Strong follow-through and bias for action.
• Familiarity with SaaS platforms, analytics dashboards, and CRM systems.
• 5–7+ years in Customer Success, Account Management, Enablement, or similar roles within SaaS, automotive SaaS, or adjacent technology environments.
• 3+ years in roles supporting customers through scaled or one-to-many engagement models, such as lifecycle programs, proactive outreach, webinars, enablement, or customer education initiatives.

Nice To Haves

• Experience in automotive SaaS or dealership operations is a plus, but not required.

Responsibilities

• Design and execute scaled outreach programs that support Connect customers through key lifecycle moments.
• Create and deliver standardized performance communications, including email campaigns, in-product messaging, and educational content.
• Host live and recorded webinars focused on Connect reporting, performance insights, and best practices.
• Translate common customer questions, usage patterns, and performance trends into scalable guidance and enablement resources.
• Partner with Performance Managers and Solutions Engineering to ensure scaled content reflects real customer needs and product capabilities.
• Develop repeatable frameworks, playbooks, and materials that reinforce activation usage and performance improvement.
• Respond to inbound customer inquiries that fall within the scaled engagement model.
• Identify when customers require higher-touch, 1:1 Performance Manager support and route accordingly.
• Surface recurring themes, risks, or gaps to inform product improvements and performance strategy.
• Work closely with Customer Success, Product, Marketing, and Enablement teams to align messaging and programs.
• Ensure scaled communications are consistent with Connect strategy, lifecycle expectations, and customer outcomes.
• Contribute to the evolution of Foureyes’ scaled customer engagement model.

Benefits

• Competitive salary and health benefits for eligible full time employees.
• Additional benefits including 401k matching, and a subsidy for internet or cell phone.
• Generous PTO days, in addition to paid holidays that incorporate two days to honor and celebrate your heritage, culture, or traditions that matter most to you-- just tell us when!
• Half Day Summer Fridays!
• A company actively working to dismantle bias in our hiring practices, foster cultural inclusivity, and continuously examine policies and practices to ensure equity. We recognize and believe that diversity, equity, and inclusion constantly make us better.
• A fast-paced, team-driven culture that helps you grow your career with learning opportunities, autonomy and ownership, and chances to succeed (or fail-- hey, we’ve all learned through failure).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed