Senior Salesforce System Administrator

Boeing•Seattle, WA

About The Position

Senior Salesforce System Administrator Company: The Boeing Company Boeing Global Services is seeking a Senior Salesforce System Administrator who will be a strategic partner and technical leader in advancing our CRM capabilities to join our team in Seattle, WA . As a Senior Salesforce System Administrator you will lead adoption and continuous improvement of Salesforce across BGS Sales & Marketing. You will act as a Salesforce champion and SME — optimizing existing features, designing and delivering enhancements, enabling automation through low-code/no-code solutions, and collaborating with development teams on more complex technical changes. Your work will directly support business priorities, process transformation, and a superior user experience for sales and marketing stakeholders. The Boeing Company delivers industry-leading services and solutions that help customers operate safely, efficiently, and sustainably. Our Sales & Marketing team drives revenue growth and customer engagement across the four global business units: Cabin, Modifications and Maintenance, Parts and Distribution Services, Digital Services, and Training Solutions.

Requirements

Bachelor’s degree in Information Technology or in a related field.
5+ years administering Salesforce in a medium-to-large enterprise environment, with proven hands-on experience implementing and supporting Sales Cloud and/or Service Cloud
Hold a valid Salesforce Administrator certification (Salesforce Certified Administrator)
Experience building Flows, Validation Rules, Page Layouts, Record Types, Profiles/Permission Sets, and Reporting/Dashboards
Experience utilizing data management tools and processes (Data Loader, dataloader.io, Informatica, etc.), data model design, and best practices for data quality
Experience with stakeholder engagement, communication, and documentation skills; ability to translate business needs into technical solutions

Nice To Haves

Advanced Salesforce certifications (Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant) strongly preferred
Experience with Salesforce CPQ, Pardot/Marketing Cloud Account Engagement, Marketing Cloud, or Commerce Cloud
Background integrating Salesforce with ERP/legacy systems, middleware (MuleSoft, Dell Boomi), or custom APIs
Exposure to Salesforce Einstein Analytics/Tableau CRM, or MuleSoft
Experience working in regulated or aerospace/defense industries and familiarity with compliance/security policies
Prior experience leading change management and user adoption programs at scale
Experience with sandbox release management and CI/CD practices for Salesforce

Responsibilities

Own day-to-day administration of Salesforce (user management, security/permissions, data integrity, configuration, releases)
Drive adoption of new and existing Salesforce features through training, documentation, and stakeholder engagement
Analyze business needs, translate requirements into scalable Salesforce solutions (declarative and, when required, coordinate with developers for code-based changes)
Design and implement process automation using Flows, Process Builder (transitioning to Flow where applicable), Validation Rules, Approval Processes, and Flow Orchestrator
Manage declarative integrations and coordinate with integration and development teams for API-based connections and complex integrations
Lead configuration and deployment activities: sandbox management, change sets/CI pipelines, release planning, and rollback strategies
Maintain data quality practices: deduplication, cleansing, data loads, backups, and reporting accuracy
Create and maintain documentation, training materials, and user-facing guides; provide hands-on training and support
Troubleshoot and resolve production issues; conduct root-cause analysis and implement preventative measures
Contribute to roadmap planning and recommend platform enhancements aligned to business goals and digital trends
Mentor junior admins and act as an escalation point for complex Salesforce issues