Senior Salesforce Administrator

Charlie Health•New York City, NY

3d•$120,000 - $160,000•Remote

About The Position

We are seeking a Senior Salesforce Administrator with experience at high-growth companies to join our team. This individual will be responsible for supporting the design of our Salesforce architecture and strategy, building new features, and supporting our existing and rapidly growing user base. The Senior Salesforce Administrator assists all teams across the organization with their Salesforce needs (Admissions, Clinical Outreach, Patient Finance, Compliance, etc.). Specifically, they ensure system integrity and efficiency, build the CRM infrastructure for Charlie Health, develop reporting to drive insights across the business, and create processes and onboarding documentation for users. What sets this role apart from the non-senior role, is an in-depth and full understanding of how to leverage Salesforce for complex business logic (ex: heavy focus on writing and maintaining performative flows). The Senior Administrator is also directly responsible for mentoring and growing the skillsets of the junior admins on the team, with a focus on both hard technical skills and soft stakeholder/change management skills. Our team is composed of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Requirements

5+ years of relevant work experience
Certified Advanced Salesforce Administrator
Passion for healthcare services
Highly analytical, with an ability to construct data-driven recommendations
Exceptional communication, interpersonal, listening and relationship-building skills
Resourceful with a natural ability to problem solve
Meticulous attention to detail
Experience working in an environment with Apex Triggers/Code a requirement (you will not be coding)

Nice To Haves

Additional Salesforce certifications a plus

Responsibilities

Assess team needs and pain points and deliver solutions to drive long-term efficiency gains
Contribute to user and license management including new user setup/deactivation, roles, profiles, permissions, and sharing rules
Daily administration and support including customization of objects, fields, record types, page layouts, and validation rules
Management of integrated applications and third-party suppliers (i.e., DocuSign, CongaComposer, Q-Assign, Gong, Five9, and more)
Utilize the latest and greatest automation processes (flows, etc.) to help our users accomplish more, faster
Document all the incredible customization you have built