Senior Salesforce System Administrator

Arizona State University•Scottsdale, AZ

1d•Hybrid

About The Position

Are you an experienced Salesforce professional who thrives in a high-demand environment and takes pride in delivering reliable, well-designed solutions? Do you enjoy partnering with stakeholders to translate real operational needs into scalable Salesforce functionality? If so, keep reading below for this Senior Salesforce System Administrator opportunity! EdPlus at ASU is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU. Our Salesforce environment plays a critical role in supporting front-line recruitment, enrollment operations, and institutional decision-making across the university. Want to know more about working at EdPlus? Click here! We are seeking a highly capable Senior Salesforce System Administrator to support and advance a large, complex Salesforce ecosystem serving recruitment and enrollment stakeholders across the university. You will be a senior individual contributor reporting directly to Salesforce leadership. Every day you will make a difference in the lives of others by being hands-on and execution-focused, with primary responsibility for declarative configuration, backlog and ticket execution, and day-to-day system enhancement. You will partner closely with stakeholders, provide informed advisory guidance, and independently drive assigned work forward by setting a strong standard for quality, reliability, and follow-through. Why EdPlus? Mission-Driven Work: Support recruitment and enrollment efforts that expand access to higher education. Stable Environment: A mature Salesforce organization with sustained institutional investment. Meaningful Impact: Your work directly supports front-line teams and leadership decision-making. Collaboration: Partner with stakeholders across enrollment, data, marketing, and the broader university.

Requirements

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Experience administering Salesforce in a production environment.
Experience supporting Salesforce Sales and Service Clouds (required).
Evidence of expertise in declarative Salesforce development, including configuration, automation, reporting, dashboards, and user management.
Experience designing and maintaining data models with attention to relationships, reporting needs, and data integrity.
Demonstrated ability to elicit requirements, analyze business processes, and deliver effective Salesforce solutions.
Demonstrated ability to manage multiple priorities in a high-demand environment while maintaining attention to detail and quality.
Evidence of strong communication skills, with the ability to explain technical concepts to non-technical stakeholders and provide informed guidance.
Salesforce certifications (required): Salesforce Platform Administrator I Salesforce Platform Administrator II Salesforce Platform App Builder

Nice To Haves

Bachelor’s degree in a related field.
Experience supporting Salesforce in a higher education, enrollment, admissions, or recruitment context (preferred).
Experience working in Salesforce environments serving approximately 500 users or more (preferred).
Experience partnering with data, analytics, or marketing teams within Salesforce ecosystems (preferred).
Demonstrated basic knowledge of SOQL, Apex, or Lightning components (preferred).
Experience contributing to large-scale Salesforce initiatives or phased system expansions (preferred).

Responsibilities

Salesforce System Administration and Configuration Serve as a senior administrator responsible for configuring, maintaining, and enhancing Salesforce functionality in support of recruitment and enrollment operations.
Maintain and improve automation, data stewardship processes, and overall system reliability in an environment with ongoing demand and a sizable backlog.
Adhere to university policies, security standards, and Salesforce best practices.
Solution Design and Delivery Design and implement scalable, maintainable declarative solutions aligned with business needs, platform best practices, and long-term sustainability.
Translate complex business requirements into practical Salesforce solutions, asking thoughtful questions and providing clear recommendations on feasibility, tradeoffs, and approach.
Own assigned projects and enhancements from intake through delivery, exercising sound judgment and coordinating with other Salesforce team members and stakeholders as appropriate.
Stakeholder Engagement & Cross-functional Collaboration Act as a trusted partner to front-line recruitment teams and enrollment leadership, along with data and marketing stakeholders.
Contribute to the ongoing expansion of recruitment use cases into an established Salesforce environment.
Data Management & Quality Support data quality efforts including deduplication, data hygiene, and selective use of ETL tools such as Data Loader, Workbench, and DemandTools.
Documentation & Release Management Maintain system and process documentation in alignment with university standards and team practices.
Participate in release activities and deployments, including occasional after-hours work as required.
General Responsibilities Assume or coordinate other duties or projects as assigned or directed.