Senior Salesforce Administrator
About The Position
Weâre looking for a Salesforce Administrator to provide user support and maintain the Salesforce platform. It will be essential to build relationships with multiple technical teams including Product Engineering teams, architects, and external vendors. We are B2B Marketing and Sales and B2C Service, so having a variety of experience and process knowledge will be helpful to your success. Both oral and written communication will need to be clear and helpful as this role will be responsible for supporting many business and technology users. The person in this role will be highly collaborative and curious, communicate often and proactively, and is enthusiastic about the details.
Requirements
- Bachelor's Degree or equivalent experience
- Salesforce administrator certification
- 5 years of experience with Salesforce
- 3 years of substantial experience in with Sales, Marketing, and Service processes and software solution delivery
- Excellent communication skills
- Demonstrated success getting results through collaboration
Nice To Haves
- Salesforce advanced administrator certification (Salesforce administrator II)
- Salesforce app builder certification
- Health cloud or other Salesforce industries experience
- Jira and Copado experience
- Previous start up company experience
- Healthcare industry experience
Responsibilities
- Intake and triage questions from business users
- Troubleshoot production issues collaboratively with the Gravie Salesforce team
- Demonstrate standard Salesforce features and solutions built for Gravie
- Support Third Party Application and deliver new features for technologies like Pardot, ON24, Agiloft, Conga Composer, âZoomInfo, BenefitFlow, and OwnBackup
- Lead data hygiene efforts by performing data loads, data fixes, and periodically review data health
- Support User Provisioning and Licensing/Access Management
- Support Credential/Access Management for Integrated Services
- Build reports and dashboards to support production issues or business needs
- Build declarative solutions in Salesforce
- Collaborate with other technology teams to deliver cross-platform solutions
- Manage communication and deadlines to deliver solutions on time
- Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented.
Benefits
- alternative medicine coverage
- generous PTO
- up to 16 weeks paid parental leave
- paid holidays
- a 401k program
- transportation perks
- education reimbursement
- paid paw-ternity leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
