Senior Salesforce Administrator

Western Governors University • Salt Lake City, UT

17h • Onsite

About The Position

The Senior Salesforce Administrator is a hybrid DevOps and system administration role that leads the ongoing development, support, and architectural direction of our Salesforce platform, public and student‑facing websites and portals, and third‑party software integrations. In this position, you will use your engineering expertise and passion for innovation to build well‑designed, data‑driven solutions that enhance the student experience and scale with the needs of the university. You will be a key technical leader and stakeholder, driving major changes to processes and engineering practices, mentoring others, and partnering with cross‑functional leaders across Enrollment, Coaching, Strategic Partnerships, Fundraising, Marketing, Outreach, and core program operations to turn business needs into robust Salesforce‑based solutions.

Requirements

• Bachelor’s degree in Computer Science or a related field, or equivalent experience, and approximately 6 years of prior relevant technical experience, including at least 5 years of Salesforce development experience.
• Deep expertise with the Salesforce platform, including Apex, Visualforce, SOQL, Salesforce APIs, and both Sales Cloud and Service Cloud applications.
• Proven ability to design and implement Salesforce solutions of intermediate to advanced complexity, including custom apps and objects, formula fields, workflows, custom views, reports, dashboards, and automation that follow Salesforce best practices.
• Strong experience with web‑based applications and services using technologies such as Java, REST, SQL, and GIT, including integrating Salesforce with third‑party products and services.
• Demonstrated mastery of coding excellence, software quality, and architectural thinking, with experience mentoring engineers and influencing engineering standards and practices.
• Excellent project management, communication, and stakeholder‑management skills, with a track record of meeting deadlines, managing multiple concurrent requests, and collaborating effectively across all levels of the organization.
• Salesforce.com Administrator certifications (ADM201 and ADM211).

Nice To Haves

• Master’s degree or higher in a related field.
• Experience with Amazon Web Services (AWS), Spark or advanced SQL, Java, Angular 2 or later, and open‑source LMS platforms such as Moodle.
• Multiple Salesforce certifications, experience with nonprofit processes, and prior work in SCRUM or other agile environments.

Responsibilities

• Lead the design, development, and support of Salesforce solutions and related web applications, portals, and integrations that improve and scale the student experience.
• Own the Salesforce technology stack from an administrative and DevOps perspective, including configuration, integrations, deployments, data quality, and environment management (sandboxes, refreshes, and backups).
• Architect and prototype innovative, well‑engineered solutions and frameworks, setting coding and quality standards, reviewing developer code, and ensuring Salesforce best practices are consistently followed.
• Collaborate closely with developers, designers, QA, and product management to deliver new features, resolve complex issues, and introduce new languages, tools, and technologies where appropriate.
• Partner with functional leaders and subject matter experts to gather requirements, model business processes, and design Salesforce solutions that support areas such as Enrollment, Coaching, Strategic Partnerships, Fundraising, Marketing, Outreach, and core program processes.
• Establish and maintain strong operational practices, including regular system audits, performance tuning, security and access management, change management processes, and disaster‑recovery readiness.
• Provide advanced production support for Salesforce, including ownership of deployment and rollback plans, resolution of issues submitted through ticketing systems, participation in an on‑call rotation, and occasional evening or weekend work for releases and critical incidents.

Benefits

• bonuses
• medical, dental, vision, telehealth and mental healthcare
• health savings account and flexible spending account
• basic and voluntary life insurance
• disability coverage
• accident, critical illness and hospital indemnity supplemental coverages
• legal and identity theft coverage
• retirement savings plan
• wellbeing program
• discounted WGU tuition
• flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level