Senior Salesforce Administrator (Remote)

Cognizant•Earth City, MO

1d•$75,000 - $100,000•Remote

About The Position

Cognizant is looking for a Senior Salesforce Administrator who is a proactive and detail oriented professional passionate about continuously improving and enhancing our Salesforce platform This role requires deep expertise across Sales Cloud Service Cloud and Experience Cloud with a strong preference for candidates experienced in a healthcare clearinghouse environment and familiar with its business processes The Senior Salesforce Administrator will help coordinate the workload of the Salesforce Admin team ensuring timely resolution of requests and issues the ideal candidate is comfortable researching testing and collaborating with cross functional teams to define and resolve complex challenges and effectively communicate outcomes Work model: Remote We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs. . At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Requirements

5 years of hands-on Salesforce administration experience
Strong expertise in Sales Cloud Service Cloud and Experience Cloud
Solid understanding of healthcare business processes and workflows
Excellent problem-solving communication and leadership skills
Ability to work independently and collaboratively in a fast-paced environment

Nice To Haves

Experience in a healthcare clearinghouse environment is highly preferred
Salesforce certifications eg Advanced Administrator Platform App Builder are a plus
Experience with Azure DevOps or similar tools.

Responsibilities

Administer and configure Salesforce across Sales Cloud Service Cloud and Experience Cloud
Collaborate with stakeholders to gather requirements and translate them into scalable Salesforce solutions
Manage and prioritize the workload of the Salesforce Admin team
Research test and implement new features to enhance system performance and user experience
Troubleshoot complex issues and coordinate Cross functional resolutions
Maintain data integrity security settings and user access controls
Stay current with Salesforce releases and best practices recommend improvements
Perform bulk record creation update using Data Loader
Build custom reports dashboards and report types
Create and maintain documentation for administrative and business processes
Install configure and manage third-party apps from the AppExchange
Manage user setup deactivation permissions profiles and role hierarchy
Work within an Agile methodology to gather requirements groom and write user stories test demo and deploy from sandbox to production
Participating in production deployments using CICD or other deployment methods
Address end-user enhancement requests and break fix issues via case queue
Support multifactor authentication for internal and Experience Cloud users
Create troubleshoot and update automation eg flows email alerts
Create and update objects fields picklists record types of page layouts and Lightning Record Pages
Support business applications such as Pardot Distribution Engine and other third-party tools