Senior Salesforce Administrator

Labcorp • Durham, NC

11d • $90,000 - $120,000 • Remote

About The Position

Labcorp, a Global life-science leader, is recruiting a Senior Salesforce Administrator for a dynamic team. This role can be Remote based in the U.S. About Labcorp: We are a global leader of innovative and comprehensive laboratory services that helps doctors, hospitals, pharmaceutical companies, researchers and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development laboratory capabilities, our 60,000+ employees combine cutting-edge innovation, science and technology to solve some of today’s biggest health challenges, accelerate life-changing healthcare breakthroughs and impact lives around the world. About the role: The role is part of the Commercial Operations Team which ensures that the Labcorp BLS Sales, Proposals and Contracts teams can leverage new and existing technologies to meet the commercial needs of our clients. A unique opportunity to combine your interest in sales, proposals, contracts, data analytics and technology. Serve as the lead Salesforce Administrator for the Labcorp BLS CRM system, possessing full knowledge of the system and associated tools, including functionality, troubleshooting and administrative support. Responsible for establishing and maintaining relationships with all functional areas using Salesforce.com, including Sales, Proposal Management, Marketing, Finance, Contracts, etc. Serve as the Salesforce Administrator technical lead on commercial projects. Responsible for reviewing the business requirements and translating these into functional requirements. Facilitate and support the Salesforce.com Governance Process for Labcorp BLS. Demonstrated understanding of the underlying technical requirements for Salesforce Automation and Microsoft Exchange, SQL Server, Active Directory and Internet Information Server (IIS) Strong knowledge of the organizational culture and structure, particularly of the Global Commercial Organization Effective communication skills to help internally “sell” and “service” the user group, including training requirements and system benefits

Requirements

• Excellent customer service skills, attention to detail and ability to be persistent while maintaining tact
• Demonstrated computer skills – requires excellent MS Office experience (specifically Excel, Word, Outlook, Powerpoint)
• Demonstrated ability to plan, multi-task and prioritize
• Demonstrated teamwork, communication (written and verbal), and organizational skills
• Ability to work to deadlines
• Strong analytical skills
• Positive attitude and sense of urgency
• Bachelor’s degree required in Computer Science or similar field.
• 2 years’ minimum experience working with Salesforce or equivalent application experience.
• Salesforce Administrator Certification required
• Salesforce Advanced Administrator Certification required
• No sponsorship available for this role

Nice To Haves

• Salesforce Platform App Builder Certification preferred
• Salesforce Sales Cloud Consultant Certification
• Ideally experience in life science industry

Responsibilities

• Serve as the lead Salesforce Administrator for the Labcorp BLS CRM system, possessing full knowledge of the system and associated tools, including functionality, troubleshooting and administrative support.
• Responsible for establishing and maintaining relationships with all functional areas using Salesforce.com, including Sales, Proposal Management, Marketing, Finance, Contracts, etc.
• Serve as the Salesforce Administrator technical lead on commercial projects.
• Responsible for reviewing the business requirements and translating these into functional requirements.
• Facilitate and support the Salesforce.com Governance Process for Labcorp BLS.
• Demonstrated understanding of the underlying technical requirements for Salesforce Automation and Microsoft Exchange, SQL Server, Active Directory and Internet Information Server (IIS)
• Effective communication skills to help internally “sell” and “service” the user group, including training requirements and system benefits

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees