Senior Sales Training Manager

Teleflex•Durham, NC

23h

About The Position

The Senior Sales Training Manager for the Anesthesia Business Unit is responsible for developing and implementing the BU Sales Training strategy, while driving other BU training processes to meet the business goals and to enhance overall business unit effectiveness. As an integral part of the Anesthesia BU, this manager will oversee a team that will work in partnership with the BU leaders to ensure optimal field communication and skill development for all sales team members, with added reach and partnership to support creation and delivery of other programs that surface beyond sales. Those may involve partnerships with teammates from organizational development and human resources. The primary objective for this role is the creation and overseeing the delivery of all commercial sales tactics and associated projects in support of the Anesthesia business unit's strategic goals and objectives.

Requirements

A bachelor’s degree with significant coursework and hands-on experience in sales training is required. Former experience in a health-related or medical device training role is required; as would be other training and/or facilitation work in organizational development, human resources, instructional design, adult education, or a related field be strongly preferred.
Minimum of 5 years of progressive business experience, preferably including talent development efforts with tracked metrics, technical operations/training, medical device/services.
Demonstrated knowledge of the principles and techniques of adult education and accelerated learning concepts for curriculum and training design.
LMS (Learning Management System) knowledge and management
Service training design and delivery experience, including multi-channel delivery and tools (e.g., Onsite classroom, virtual, field based, gamification)
Strong public speaking, written communication skills, and organization/project management skills required.
Self-directed, able to work independently and ability to handle multiple projects concurrently & function in a fast paced, high growth environment.
Proficiency with computer technology and Microsoft Office suite (Word, Excel, PowerPoint), including iPhone and iPad platforms.
Ability to handle difficult conversations/situations along with excellent communication, customer service, and presentation / facilitation skills
Strong clinical acumen with a history of utilizing basic A&P as a major part of delivering educational programs.
Skilled in influencing and driving change within cross-functional teams without formal authority
Interact with others through effective, verbal and written communication. Strong verbal communication and presentation skills of clinical knowledge for prehospital care providers

Responsibilities

Operate as a field-embedded training leader, maintaining a remote home office while spending approximately 50% of time in the field partnering directly with sales leaders and representatives to support implementation, coaching, and execution of training initiatives.
Provide strategic and hands-on training leadership through consistent field engagement, onsite facilitation, and in-person collaboration during key commercial meetings, training programs, and business initiatives.
Develop training and development strategies to meet the goals of the Anesthesia business unit. Align BU’s training initiatives with business strategies. Primary focus is delivery of a strategic sales training program that ensures skill mastery for sales representatives to meet selling, product, and clinical competencies.
Define critical competency requirements and methodology for competency assessments across all commercial BU segments. Provide needs analysis and learning assessments across all commercial functions.
Manage and oversee training programs with focus on coaching, position competency, sales methodology, product competency and commercial management.
Develop a sales and product training curriculum for all commercial functions to include sales representatives, Field Sales Trainers (FSTs), Regional Sales Managers (RSMs) and Sales Directors (DOS)
Oversee the management of the FSTs and Clinical Education Managers as it pertains to their support of the commercial teams efforts to include new hire training.
Develop and implement training materials, including audio-visual materials, e-learning tools, and hand-outs.
Develop metrics to assess and drive improvement for all training programs in addition to administration of assessments to evaluate student knowledge and performance.
Assist commercial teams members in the development of new-product launch training programs, go to market strategy, continuing sales training curriculum and marketing materials used by sales reps. Develop and present or facilitate advanced product and management training building upon individual current knowledge and experience.
Research and review medical articles and studies, general sales training materials and market information to evaluate suitability and update training programs. Stay current with medical procedures and trends to implement the latest market and clinical trends into the training and development programs.
Collaborate with MarCom to ensure messaging and training materials are approved.
Responsible for overall management and logistics of in-house new-hire training including but not limited to; pre-work, LMS system, testing, development of workbooks, playbooks, summary guides and printing.
Support of all key BU commercial meetings and events
Adhere to and ensure the compliance of Teleflex’s Code of Ethics, all Company policies, rules, procedures, and housekeeping standards.