Senior Sales Support Specialist - Erlanger, KY
About The Position
Sr Sales Support Specialists play a vital role within our sales team, reporting to the Director of Sales Analytics. This is a mid-level position accountable for providing best-in-class customer service to accounts and supporting the sales organization through training, analytics, and process support. Ultimately, this role is to ensure that our sales team functions effectively and meets the company’s and our customers' objectives. Meant to help the sales team focus on selling, thereby contributing significantly to the company’s revenue goals. This position is responsible for building and maintaining relationships with internal and external stakeholders, as well as for keeping processes for key sales functions, project management, account development, budgeting, and phase-in support. As the subject matter expert, this position will provide support to all Flavor locations as needed.
Requirements
- Minimum of a 2-year college degree (Associate's Degree) in business management, project management, or business-related degree (i.e., economics, finance, accounting), supplemented with a minimum of four to seven (4-7) years’ experience in sales or project management. Equivalent combinations of education and experience will be considered.
- Understanding of sales performance metrics
- Ability to develop and maintain effective working relationships with both internal & external customers.
- The ability to hear and speak clearly; read, comprehend, and communicate orally and in writing; and to effectively communicate in person, by telephone, and in written form.
- Proficient in Microsoft Office tools, including Word, Excel, and Outlook, with basic mathematics skills
- Working knowledge of a CRM system such as Salesforce
- Demonstrated negotiation and interpersonal skills
- Proven ability to assess business and financial risk and exercise sound judgement in making decisions.
- The individual must be committed to corporate ethics policies & safety programs.
- Position requires sitting for prolonged periods, heavy phone use, and standing, bending, kneeling, and operating a keyboard.
- Ability to travel as needed within North America
Responsibilities
- Serve as the primary point of contact to the customer, in tandem with the Global Account Manager. Coordinating as needed within the global organization to meet customer expectations.
- Utilize available systems and databases to support sales and the broader business (LEAD, BI, Salesforce, etc.)
- Participate in regular business reviews with account managers
- Provide coverage for the team when traveling or out of the office
- Coordinate and assist with sales-related activities cross-functionally
- Engage in customer-facing meetings and events, as needed
- Provide support and dashboarding for phase-in entry and business case reviews
- Collect, analyze, and distill data into actionable reports and dashboards
- Assist with onboarding and training of account managers
- Support the sales team and leadership in executing the budgeting process
- Assist with sales manager inquiries into territory performance
- Assisting with publishing monthly performance data
- Support of the RFI or RFP review process
- Understanding of processes that take a formula from development, through pricing, and upload to the system
- Maintains understanding of manufacturing capabilities and supply chain processes
- Actively seeks opportunities for continuous improvement and helps facilitate change
- Works proactively to avoid challenges
- Approach changing, challenging situations with a focus on customer satisfaction and ADM’s best interest
- Develops a clear understanding and working knowledge of ADM products and services
- Understands and has strict adherence to corporate compliance policies & safety systems & programs
- Ensures that individual goals are aligned with company goals
- Works to attain positive, cooperative relationships with internal colleagues across divisions & responsibilities
- Effectively use communication channels for proper coordination within the office & other locations
- Portrays a positive image of the company and self when interacting with internal and external stakeholders
- Perform other duties as required
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
