Senior Sales/Solutions Engineer

Voxie Inc

21h

About The Position

Voxie is a leading conversational texting and automation platform that enables brands to personalize the text messaging experience for their customers at scale. We are building the future of communication by helping brands like Naked Wines, Eargo, Edible Arrangements and Camp Bow Wow, build meaningful relationships with their customers through conversation—SMS to start. Voxie has been named a Top 10 most innovative technology company, and secured $34 Million in Series A funding. We're backed by top tier VCs. At Voxie, we're revolutionizing how businesses engage with their audiences through conversational text messaging at scale. Our platform helps brands build relationships, drive revenue, and deliver meaningful experiences, one text at a time. As we continue to grow, we're looking for a technically savvy problem-solver who can speak both "sales" and "tech" fluently, and isn't afraid to roll up their sleeves during the messy middle of complex implementations. Role Overview We're seeking a Senior Solutions Engineer to join our client-facing team as the technical backbone of our sales and implementation process. This is a full-cycle role where you'll shepherd prospects from "hello" through "we're live!" by partnering with Sales during discovery and demos, then staying with the account through technical scoping, integration design, and implementation before transitioning to our Onboarding team. Think of yourself as the technical translator, process architect, and integration maestro all rolled into one.

Requirements

Technical Chops: Comfortable working with APIs, webhooks, Zapier, SFTP, and other integration tools. You don't need to write production code, but you should know what's possible and what's not.
Marketing Technology Background: Previous work in email, SMS, or marketing automation platforms. You get the nuances of deliverability, compliance, and campaign orchestration.
AI Fluency & Prompt Engineering: Comfortable leveraging AI tools (like ChatGPT, Claude, or similar) to accelerate documentation, process mapping, and technical communication. You know how to craft effective prompts, validate outputs, and use these tools to work smarter without sacrificing quality or accuracy.
Enterprise Experience: You've worked with enterprise clients before and understand the unique challenges of longer sales cycles, complex tech stacks, and multiple stakeholders.
Communication Superpowers: Ability to explain technical concepts to non-technical audiences (and vice versa) without making anyone feel lost or talked down to.
Sales Engineering Background: Experience supporting sales teams through technical discovery, demos, and proof-of-concept phases.
Documentation Excellence: You create clear, comprehensive technical documentation that your future self (and others) will thank you for.
Process-Oriented Mindset: Natural tendency to spot inefficiencies and build systems that make everyone's lives easier.

Nice To Haves

Franchise Familiarity: Experience working with franchise business models and understanding their unique operational structures.
Customer Journey Expertise: Track record of designing and documenting complex customer journeys and workflow maps.
Onboarding/Implementation Experience: You've been in the trenches during client implementations and know what success (and failure) looks like.

Responsibilities

Full-Cycle Solutions Engineering (You Own the Technical Journey)
Sales Partnership & Discovery: Join Sales calls to uncover prospects' technical landscape, pain points, and business goals. Ask the smart questions that reveal what's really needed (and what's actually possible).
Technical Scoping & Demos: Design and deliver compelling, technically-informed demos that showcase how Voxie solves real problems. No cookie-cutter presentations here. Each demo should feel tailored and relevant.
Requirements Gathering: Dig deep into client workflows, existing tech stacks, and integration needs. Document everything in a way that makes sense to both clients and our internal teams.
Integration Design & Documentation: Own the creation of integration field mappings, process flows, and technical specifications once use cases and workflows are aligned. This is your domain.
Implementation & Integration Leadership
Technical Translation: Serve as the bridge between clients, third-party IT vendors, and our Product, Engineering, Onboarding, and Sales teams. Translate technical limitations and requirements into language everyone can understand.
Integration Orchestration: Navigate the world of APIs, webhooks, Zapier, SFTP, and other integration solutions. You'll be the go-to expert ensuring data flows smoothly between systems.
Customer Journey Mapping: Build out detailed customer journeys and process flows that visualize how Voxie fits into (and enhances) existing operations.
Implementation Support: Guide clients through technical implementation, troubleshooting integration hiccups, and ensuring a smooth handoff to the Onboarding team once the technical heavy lifting is done.
Process Building & Optimization (Senior-Level Expectations)
Standardization Champion: Help establish repeatable processes, documentation standards, and best practices that scale as we grow. Leave things better than you found them.
Feedback Loop: Identify friction points in the sales-to-implementation journey and recommend improvements to Product, Engineering, and internal teams.
Thought Leadership: Share your expertise through internal enablement sessions, documentation, and mentoring to help elevate the technical acumen of the broader team.