Senior Sales & Revenue Operations Administrator

Multiview Corporation

6d • $90,000 - $120,000 • Remote

About The Position

We are a growing SaaS company seeking a Senior Sales / Revenue Operations Analyst to play a critical hands‑on role in optimizing the systems, processes, and data that support our Sales, Client Success, and Marketing teams.
This role is ideal for someone who enjoys working directly in the CRM, building workflows and automation, improving processes, and turning data into actionable insights. You will be a key partner to revenue leadership, helping ensure our go‑to‑market teams operate efficiently, consistently, and with strong data discipline as the business scales.

This role partners closely with Sales Leadership, Client Success Leadership, and Marketing to align process, data, and systems across the full customer lifecycle.

WHAT WE ARE LOOKING FOR:

At Multiview, we have a passion for driving client success through working smartly and together as a team. We want every employee to have the desire to be a contributing member of our culture where the genuine care of people and believing in better is our compass.
Sales Operations manager is an excellent communicator, with a great attention to detail, problem-solving mindset, comfortable working independently, meeting with stakeholders to provide training on procedures and applications. This role requires a combination of interpersonal and technical skills, that provide energy and enthusiasm for solving technical and nontechnical challenges.

The expected salary range for this role is $90,000–$120,000 CAD annually, commensurate with experience and qualifications.

If this sounds like you, read on!

Requirements

• Bachelor's degree in marketing, Business, Information Systems, Communications, or related field.
• 5+ years of hands-on experience with CRM administration.
• Experience with building and maintaining CRM workflows, reports, custom properties, and integrated tools, including using HubSpot CRM.
• Experience defining, building and maintaining a CPQ and other cross-team automated workflows, process and associated tooling
• Demonstrated experience cleaning, managing, and segmenting large data sets.
• Attention to detail
• Solid understanding of CRM best practices in SaaS industry
• HubSpot CRM, Marketing Hub, Sales Hub, and Service Hub (proficient to advanced).
• Strong AI fluency with hands-on experience applying AI tools within Sales Operations, Revenue Operations, or GTM environments
• Experience supporting adoption, training, and change management for new AI-driven tools and processes
• Data tools: Excel (advanced), HubSpot import/export, deduplication, and data cleansing tools.
• Proficient with API integrations, webhooks, or tools used to integrate systems.

Nice To Haves

• Basic understanding of HTML/CSS and email template design is an asset.
• Experience in B2B SaaS implementations of CRM solutions.
• Familiarity with GDPR, HIPAA, or data privacy requirements is a plus.

Responsibilities

• CRM Ownership & Hands‑On Operations (HubSpot)
• Serve as a day‑to‑day administrator of HubSpot, acting as the system expert for Sales, Client Success, and Marketing
• Evaluate and operationalize AI features within CRM and sales technology platforms to drive measurable gains in efficiency and effectiveness
• Build, maintain, and continuously optimize CRM workflows, automations, and routing logic to support lead management, pipeline movement, renewals, and expansion
• Configure and manage pipelines, objects, properties, lifecycle stages, permissions, and integrations
• Troubleshoot CRM issues and implement enhancements based on feedback from end users
• Data Stewardship & Hygiene
• Design and maintain reports and dashboards to track:
• Sales performance (pipeline health, conversion rates, activity metrics, forecasting)
• Client Success metrics (onboarding, renewals, churn, expansion)
• Marketing performance (lead flow, funnel conversion, campaign effectiveness)
• Analyze trends and surface actionable insights that inform decision‑making and performance improvement
• Collaborate with IT and Operations teams to integrate CRM data with third-party systems, databases, and tools (e.g., ERP, analytics platforms, customer support systems - Zendesk, Wrike).
• Process Improvement & Automation
• Partner with Sales, Client Success, and Marketing to document, improve, and scale revenue processes
• Identify inefficiencies or friction points and implement CRM‑driven solutions to reduce manual work
• Support forecasting, pipeline reviews, and territory or capacity analysis as needed
• Create documentation and best practices to drive adoption and consistent system usage
• Reporting & Performance Analytics
• Create, manage, and refine dashboards and reports that track key operations metrics (supporting Marketing, Sales, Client Success, and Operations teams).
• Provide insights and recommendations based on data trends and user behavior.
• Ensure consistent campaign tracking, lead source and pipeline influence attribution and marketing ROI reporting.
• User Enablement & Support
• Serve as the internal HubSpot expert and primary support contact for user questions, training, and troubleshooting.
• Deliver training sessions, develop user documentation, and maintain CRM usage guidelines.
• Promote CRM best practices to encourage adoption, productivity, and compliance across teams.

Benefits

• Competitive Compensation with benefits
• 4 weeks’ vacation to start, additional paid time off to supplement work-life balance, wellness, and mental health days.
• The company paid competitive Benefits including Extended Health, Dental, Vision and more.
• Workplace Flexibility (Flexibility to work remotely in Ottawa or from our HR office)
• Health and Wellness Perks
• Continuous growth opportunities, professional development training support and leadership development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level