Senior Sales Operations Manager

Refresco • Egypt Lake-Leto, FL

1d • Remote

About The Position

The Senior Sales Operations Manager is responsible for overseeing
high-visibility, top account(s), complex customer programs, and large‑scale
CoPack initiatives. This role serves as the technical and operational expert
within the Sales Operations team — driving advanced problem‑solving, leading
major initiatives, ensuring flawless execution, and mentoring Sales Operations
Managers.  The Senior Manager owns critical business processes tied to customer
growth, operational readiness, risk management, commercial execution, and
continuous improvement. This role partners deeply with Operations, Supply Chain,
Finance, Quality, R&D, Engineering, and Account Management to ensure customer
programs are executed with speed, accuracy, and strategic intent. This position
“runs the business” at a higher strategic altitude than the base role — while
still rolling up their sleeves to execute the detailed work of their assigned
account(s).

Requirements

• Expert-level ability to manage complex, multi-plant customers.
• Advanced project and program management capability, with proven success leading large-scale technical initiatives.
• Highly analytical with comfort navigating operational, engineering, and performance data.
• Exceptional communication skills; able to translate technical details into clear business insights.
• Strong internal presence; able to influence leaders across Operations, Supply Chain, Engineering, and Commercial.
• Deep knowledge of manufacturing, supply chain workflows, commercial processes, and plant operations.
• Proficiency in Microsoft Office, SAP, CRM systems, and advanced reporting tools.
• Ability to independently make decisions in ambiguous situations and drive alignment across functions.
• BA/BS required; advanced degree or technical degree preferred.
• 7–10+ years of experience in CPG sales, sales operations, manufacturing, supply chain, project management or commercialization.
• Demonstrated experience managing large customer portfolios or major commercial projects.

Nice To Haves

• Prior mentorship or indirect leadership experience preferred.

Responsibilities

• Serve as the senior point of escalation for complex customer issues, production challenges, material risks, and cross‑functional blockers.
• Own execution for large, strategic, or high‑volume CoPack customers across multiple manufacturing sites.
• Lead strategic operational planning for assigned accounts, including capacity alignment, supply chain readiness, and capability assessments.
• Provide expert-level operational insights to Account Managers and Commercial leadership.
• Lead large‑scale projects, including new product launches, formula/packaging changes, and multi‑plant commercialization efforts.
• Oversee full plant trial management: scope definition, agenda development, trial execution, data capture, and cross‑functional alignment on next steps.
• Anticipate technical and operational risks and proactively develop mitigation plans.
• Ensure post‑trial learnings are documented, communicated, and integrated into future planning.
• Assist as needed with any CoPack M&A integration activities/representation
• Own key Sales Operations processes including demand input, customer execution planning, operational scorecarding, and KPI reporting across assigned customers.
• Lead advanced data analysis to identify trends, risks, and opportunities for efficiency and cost reduction.
• Create and maintain CoPack resource hubs/knowledge libraries
• Serve as the senior SAP subject-matter expert; coach team members on data hygiene, reporting, and system usage.
• Lead high‑level internal & external meetings (Ops, Supply Chain, R&D, Finance) as needed to align teams on customer priorities, risks, and actions.
• Represent customer interests in capacity planning, S&OP, and longer-term operational strategy discussions.
• Influence and drive consensus across multiple departments when objectives may conflict.
• Support Account Managers in customer meetings, QBRs, and negotiation-prep with strong operational and data insights.
• Identify systemic issues and lead cross-functional initiatives to improve execution speed, quality, and efficiency.
• Develop and implement standardized tools, templates, and workflows for the Sales Operations team.
• Partner with Operations, CI, and Plant Teams to drive improvement in yields, quality, material efficiency, and cost-to-serve.
• Lead “lessons learned” sessions after major issues or project completions.
• Mentor and coach Sales Operations Managers to develop technical capabilities, project-management skills, and cross-functional fluency.
• Serve as the “execution expert” and advisor within the team, modeling best practices.
• Provide training and guidance on SAP/CRM usage, project management, trial execution, and customer communication.
• Participate in quarterly Sales meetings, annual sales meeting and other business building activities as required

Benefits

• Medical/Dental/Vision Insurance
• Health Savings Accounts and Flexible Spending Accounts
• Life and AD&D Insurance, critical illness, hospital indemnity, and accident insurance
• Short-term disability and long-term disability
• Pet Insurance
• Legal Benefits
• 401(k) Savings Plan with Company Match
• 12 Paid Holidays
• 10 Vacation Days and 5 Paid (Sick) Time Off
• Well-being Benefit
• Discount and Total Reward Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level