Senior Sales Operations Analyst

Retell AI•Redwood City, CA

9h•Onsite

About The Position

As the Sales Operations Lead at Retell AI, you will build and run the GTM operating system that makes our revenue engine predictable as we scale. You will be directly responsible for the data, tooling, and operating cadence that the sales team runs on day to day, and for turning a fast-moving motion into something consistent, inspectable, and repeatable. This is a ground-floor opportunity to build Sales Ops from zero to one, reporting directly to the CEO and shaping how Retell executes across Enterprise, Mid-Market, and SMB for years to come. You will join a high-velocity startup with real traction and high expectations, partnering closely with Sales, Finance, and Product to remove friction across the funnel, from lead flow and pipeline hygiene to forecasting and quote-to-cash. You will have the autonomy to own the system end-to-end, ship improvements weekly, and create the operational foundation that enables the team to scale from $40M to $100M+ ARR.

Requirements

Bachelor’s degree (or equivalent practical experience)
3+ years in Sales Ops at a SaaS company
Hands-on ownership of CRM and GTM stack end-to-end (not just reporting)
Strong analytical ability with excellent spreadsheet skills
Startup DNA: urgency, ownership, comfort in ambiguity, and bias toward action
Clear communicator who can translate messy questions into clean systems and numbers

Nice To Haves

Computer science or similarly technical degree
Ability to write scripts (Python/JavaScript) to solve edge-case operational problems
Experience implementing MEDDPICC, Challenger, or Command of the Message inside a CRM
Strong understanding of SaaS metrics (NRR, CAC, LTV, Magic Number) and comfort modeling them

Responsibilities

Own pipeline, funnel, bookings, and revenue reporting with clear definitions and one set of numbers the team trusts
Support weekly forecast and pipeline inspection by keeping stages tight, data clean, and risks surfaced early
Build and maintain dashboards that make performance, gaps, and trends obvious
Own the CRM as the source of truth: data model, lifecycle stages, required fields, and governance
Manage the GTM tooling stack (inbound and outbound): integrations, automation, adoption, and ongoing system health
Troubleshoot CRM and tooling issues, and build durable fixes instead of one-off patches
Run and standardize the operating cadence across motions: forecasting, QBR/MBR, pipeline reviews, deal inspection
Turn ad hoc questions into repeatable reporting and consistent operating processes
Translate the sales playbook into enforceable workflows: SOPs, rules of engagement, lead routing, and handoff SLAs
Remove friction, eliminate manual work, and make execution faster and more consistent
Partner with Finance and Legal to streamline pricing validation, approvals, and contracting
Support non-standard terms, order forms, renewals workflows, and cycle time improvements across quote-to-cash