Senior Sales Manager

The Manner • New York, NY

2d

About The Position

The Manner, one of New York City’s most distinctive luxury lifestyle hotels, is seeking a dynamic Senior Sales Manager to drive group and corporate sales, with a strong focus on group business. This is responsible for new business development, meeting financial goals, and maximizing revenue across all segments. The ideal candidate brings 5+ years of experience in a Sales Manager role, with a proven track record selling luxury travel within the corporate and group segments, and a strong ability to proactively generate new business, paired with a self-starter, entrepreneurial mindset.

Requirements

• Minimum 5 years of experience in a Sales Manager or similar role within luxury hospitality
• Proven success in corporate and group sales segments
• Strong communication, negotiation, and relationship-building skills
• Highly organized with excellent time management and multitasking abilities
• Proficient in Microsoft Office (Word, Excel); experience with Opera, Triple seat, Lanyon, or Hotel Intelligence preferred
• Detail-oriented with a strong focus on accuracy and follow-through
• Fluent in English; additional languages are a plus

Nice To Haves

• experience with Opera, Triple seat, Lanyon, or Hotel Intelligence preferred
• additional languages are a plus

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Take ownership of assigned accounts and markets, to meet and/or exceed established sales goals
• Play an active role in annual corporate and consortia RFP process, for assigned accounts
• Excellent time management skills with the ability to multitask
• Manage individual corporate reservation quotes
• Input detailed profile notes in Opera and Triple Seat to help develop a guest database
• Ability to maintain strong partnerships through effective communication
• Collaborate with Finance Dept. to audit transient commissions and ensure prompt payment
• Take ownership of all incoming group requests and communication with Revenue Management to provide clients with a response within 2hrs
• Be responsible for booking events and groups which are profitable by following up on inquiries, site inspections, and booking procedures and thus meeting the sales and events budgets!
• Adhere to weekly and monthly sales activities including offsite appointments, site tours, networking events, and prospecting
• Manage Corporate negotiated RFP submission: Tracking/Management of RFP Tool / RFP submission once approved by DOS
• Execute all locally negotiated rate agreements
• Manage corporate and entertainment rate loading process and auditing from start to finish
• Coordinate client site inspections and effectively communicate to Front Office, Housekeeping, and other parties involved
• Coordinate with Guest experience Manager to ensure VIPs are communicated throughout all Departments
• Attend regularly scheduled meetings: daily morning meetings, revenue meetings, group resume meetings, etc. as required.
• Support DOS on all administrative tasks related to the Sales department including sharing any relevant communication with other departments
• Book and service groups with events in all hotel spaces as well as food and beverage venues such as the bar, penthouse and rooftop.
• Provides history, requests deposits, complete credit applications as well as follow up on group’s success while on site and after event for re-booking purposes (within hotel policy).
• Actively upselling each request to maximum profitability and sales.
• Maintains an updated file of potential and existing clients with detailed information profile about their potential and production.
• Other duties as assigned by management.
• Qualified inquiries and phone calls
• Conduct site inspections with clients as needed.
• Attend sales meetings and any other meetings as required.
• Assists in entertaining clients as required.
• Acts as liaison between F&B and Hotel operating departments.
• Attends client/association/company events as required.
• Assists in the handling of telephone and walk-in inquiries.
• Assist Sales with the input of group resumes, blocks and general reservations.
• Consults with Accounting on billing procedures as required.
• Assist Director of Sales in preparing and submitting production reports, activity reports, sales trips reports and action plans, and other reports as necessary in a timely manner.
• Participates in trade shows and blitzes as required.
• Regularly conducts competitive price shopping
• Assists in the general office duties, weekly activities and sales call plans outlining activities, proposals and business overall as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed