Senior Sales Manager- LSC
About The Position
Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD-WINNING TEAM. Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels that are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. JOB SUMMARY The Senior Sales Manager is responsible for generating top-line revenue through strategic prospecting, account development, and group sales execution. This role focuses on building high-value corporate, association, SMERF, and lifestyle-driven group business that aligns with the property’s brand positioning and revenue strategy. The ideal candidate is a proactive hunter, disciplined closer, and strategic thinker who understands displacement, group ceilings, and rate integrity — not just room night production.
Requirements
- 3+ years hotel group sales experience (lifestyle or boutique preferred)
- Strong negotiation and closing skills
- Understanding of displacement analysis and group ceilings
- Experience with CRM and revenue management collaboration
- Established network within Austin corporate and association markets preferred
Nice To Haves
- Bachelor’s degree preferred
Responsibilities
- Revenue Generation & Sales Strategy Proactively solicit new group and corporate business aligned with ADR targets
- Maintain and grow a portfolio of high-value accounts
- Develop and execute quarterly action plans tied to budgeted segmentation goals
- Partner with Revenue Management to evaluate displacement and optimize mix
- Support occupancy-first and rate-optimization strategies as directed
- Account Management Conduct site visits, client entertainment, and local market engagement
- Maintain strong relationships with meeting planners, corporate travel managers, and third-party intermediaries
- Ensure accurate and timely proposals, contracts, and follow-ups
- Monitor account production vs. goals and adjust strategy as needed
- Sales Systems & Reporting Maintain CRM accuracy (Delphi/THYNK or equivalent)
- Manage pace reporting and booking activity weekly
- Forecast group production and pipeline integrity
- Participate in weekly revenue strategy meetings
- On-Property Engagement Conduct property tours
- Support key group arrivals and VIP experiences
- Collaborate with Conference Services and Operations to ensure seamless execution
- Represent Lone Star Court within The Domain and Austin business community
- Maintain cleanliness and organization in all work areas
- Display courteous behavior with guests and team members
- Ensure hotel equipment is in proper working condition
- Perform any additional duties as assigned by the supervisor
- Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
- Report unsafe conditions
- Ensure to complete all required certification, harassment, and safety and security training
- Report any incidents and create an incident report on the same day
Benefits
- Health, dental, and vision insurance.
- Retirement savings plan.
- Paid time off and holidays.
- Professional development and training opportunities.
- Employee discounts on hotel stays and amenities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
