Houseperson / Runner- LSC

Valencia Group•Austin, TX

19h

About The Position

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD-WINNING TEAM. Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels that are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. JOB SUMMARY Responsible for stocking housekeeping supplies for the various housekeeping functions in the hotel and cleaning the guest hallways and other hotel areas as assigned

Requirements

Hotel Operations or Customer Service preferred
Communicate effectively with others
Works productively with a team
Effective multitasking skills
Composure and patience under pressure
Skilled in working with multiple computer programs

Responsibilities

Delivers all items requested by guests
Immediately respond to any potentially dangerous conditions such as wet floors
Removes trash from trash cans in the hallways, guest rooms and other areas and deposits in the dumpster
Shampoos carpet and provides floor care when needed
Maintain housekeeping storage rooms with linen and supplies
Assist Room Attendant with preparing guestrooms (ensure they have appropriate supplies available, strip vacant guestrooms, remove trash)
Transport linen to and from laundry to storage
Responsible for the cleanliness of guest hallways, elevators, carpet edges, and stairwells
Responsible to ensure dye program for rags is being follow by housekeepers and notify Supervisor of any deviation to the program.
Maintain cleanliness and organization in all work areas
Display courteous behavior with guests and team members
Report any unsafe conditions immediately
Ensure hotel equipment is in proper working condition
Perform any additional duties assigned by the supervisor
Must be comfortable using devices to communicate with team members and to complete checklists daily (i.e. Alice system.)