Senior Revenue Operations Manager

Norm AI • New York, NY

9d • $160,000 - $200,000 • Hybrid

About The Position

We’re hiring our first Senior Revenue Operations Manager to own the end-to-end revenue engine: from named-account list development through pipeline analytics, stage-stage governance, and forecasting. You’ll partner closely across Sales, Marketing, and Finance to drive discipline in a sales-led high-ACV sales cycle and build the foundations for a world-class RevOps function. The ideal candidate will be hands-on and eager to establish the foundations of the role today with the capacity to grow as Norm scales.

Requirements

• 5+ years in SaaS Revenue or Sales Operations, ideally at a sales-led startup that has scaled to Series C and beyond
• Deep expertise with CRM and B2B account-based tools (e.g., RB2B, Demandbase, 6sense)
• Proven track record building funnel analytics and improving conversion rates in a high-ACV sales-led sales motion
• Strong data fluency. comfortable building dashboards in analytics tools or native CRM reporting
• Exceptional cross-functional collaboration and communication skills; ability to translate data into actionable insights
• You’ve helped define sales stage workflows, SLA’s, and sales frameworks in past roles
• A bias for ownership and continuous improvement. Passion for scaling a RevOps function from scratch

Responsibilities

• Pipeline & Funnel Analytics: Build and own weekly/monthly dashboards tracking conversion rates, deal velocity, aging, and forecast accuracy. Identify bottlenecks early and partner with AEs to remediate stalled opportunities.
• Sales Process Design & Governance: Work with leadership to define clear stage definitions, win criteria, and hand-off SLAs.
• Account & Territory Management: Maintain, enrich, and segment our target account list, periodically reviewing our account selection criteria and revising our assignment and coverage models.
• Deal Diagnostics & Continuous Improvement: Work cross-functionally to conduct post-mortems on stalled or lost opportunities to surface root causes and recommend enhancements to processes, collateral, or pricing.
• Systems & Automation: Own CRM (HubSpot) configuration and integrations; partner with Marketing to design workflows, lead scoring, and alerts to support our GTM motion.

Benefits

• We offer a competitive salary along with equity compensation.
• Our comprehensive benefits package includes a 401(k) plan with an employer match.
• Employees enjoy top-tier insurance coverage, encompassing health, dental, hospital, accident, and vision plans.
• For candidates needing to relocate to NYC, we provide relocation reimbursement.
• You'll thrive in our fast-paced learning environment where professional growth is constant.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees