Senior Revenue Enablement Manager, Business Systems & Architecture
About The Position
Sr. Revenue Enablement Knowledge Architect At ZoomInfo, we power business growth through the world’s most comprehensive Go-to-Market Intelligence Platform. With 1,800+ sellers and customer-facing teams engaging prospects and customers every day, instant access to trusted knowledge, learning, and answers is mission-critical. As our Sr. Revenue Enablement Knowledge Engineer , you will own and architect ZoomInfo’s Revenue Enablement knowledge graph , serving as the primary platform owner for CMS and Answers-on-Demand . You will operate at the intersection of content intelligence, learning systems, AI-assisted knowledge delivery, and platform governance , ensuring that sellers can find the right answers, assets, and training, at the right moment. This role is both strategic and hands-on . You will design scalable systems, implement governance guardrails, and partner cross-functionally to transform enablement content into a durable, AI-ready competitive advantage.
Requirements
- You bring a hybrid mindset - technical enough to architect our knowledge graph yet savvy enough to understand revenue workflows and learner behavior. You thrive in ambiguity and create clarity through structure.
- 6+ years designing or owning knowledge systems, platforms, or data-backed content architectures
- Bachelor’s degree required in a technical or analytical discipline such as: Information Management, Library or Information Science, Computer Science, Information Systems, Data Science, Engineering or related field
- Hands-on experience integrating platforms via APIs, automation, or data pipelines
- Experience designing governance models that scale across teams and tools
- Comfort operating in ambiguous, evolving systems (especially AI-enabled ones)
- Experience with enterprise AI platforms (Glean, Microsoft Copilot, internal AI tools)
- Experience with content repositories (Notion, Airtable, Google Drive)
- Knowledge architecture, taxonomy, and metadata design
- Advanced CMS/platform administration with governance at scale
- API integrations, webhooks, and automation
- AI-assisted retrieval concepts, source grounding, and trust frameworks
- Data fluency (analytics, SQL, usage insights)
- HTML and structured content design
- Scripting or automation (Python, JavaScript preferred)
- Familiarity with workflow automation tools
- Experience supporting multi-platform ecosystems
Nice To Haves
- Familiarity with conversation intelligence tools (Gong, Chorus)
- SaaS or B2B technology background
- Certifications in AI, enablement technologies, or knowledge management
- Exposure to sales, GTM, or customer-facing workflows
- Experience partnering with enablement, L&D, or product teams
- Familiarity with sales enablement platforms (Seismic, Highspot, etc.)
Responsibilities
- Knowledge Management & Content Governance Architect our knowledge systems that enable fast, accurate retrieval of sales content, product knowledge, competitive insights and more
- Build a high-performing ecosystem: Lead and coach distributed content owners
- Culture and adoption. Advocate for knowledge sharing across teams. Train and coach distributed content owners on knowledge management tools and best practices
- Establish audit mechanisms and quality signals therein ensuring accuracy and simplifying collaborative content management
- Design enablement systems that are AI-ready , ensuring clean metadata, retrieval-friendly structures, and trusted source alignment
- Evaluate and implement automation to improve: Content refresh Version accuracy Archiving and lifecycle management
- Integrate enablement platforms with enterprise AI and workflow tools
- Platforms Ownership Serve as the primary administrator for Seismic and Docket.ai
- Define and enforce governance guardrails across platforms, including: Taxonomy, metadata, tagging standards Permissions and access models Version control, archiving, and lifecycle management
- Act as the subject matter expert for Seismic information architecture , ensuring content is structured for discovery, reuse, and AI retrieval
- Maintain alignment across platforms to ensure consistent experiences between content and answers
- Partner with vendors to stay ahead of roadmap enhancements , resolve technical issues, and implement new features responsibly
- Assist onboarding by ensuring new hires have access to necessary information
- Measurement, Insights & Continuous Improvement Drive insights (metrics, dashboards, qualitative feedback) to continuously assess workflows, knowledge adoption, effectiveness
- Consolidate feedback and findings into actionable insights
- Prepare regular reports highlighting performance, risks, and opportunities
- Partner cross-departmentally to inform strategies that improve seller productivity and business outcomes
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
