Senior Revenue Enablement Manager, Business Systems & Architecture

ZoomInfo Technologies LLC•Waltham, MA

6h•Hybrid

About The Position

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast. Sr. Revenue Enablement Knowledge Architect At ZoomInfo, we power business growth through the world’s most comprehensive Go-to-Market Intelligence Platform. With 1,800+ sellers and customer-facing teams engaging prospects and customers every day, instant access to trusted knowledge, learning, and answers is mission-critical. As our Sr. Revenue Enablement Knowledge Engineer, you will own and architect ZoomInfo’s Revenue Enablement knowledge graph, serving as the primary platform owner for CMS and Answers-on-Demand. You will operate at the intersection of content intelligence, learning systems, AI-assisted knowledge delivery, and platform governance, ensuring that sellers can find the right answers, assets, and training, at the right moment. This role is both strategic and hands-on. You will design scalable systems, implement governance guardrails, and partner cross-functionally to transform enablement content into a durable, AI-ready competitive advantage.

Requirements

6+ years designing or owning knowledge systems, platforms, or data-backed content architectures
Bachelor’s degree required in a technical or analytical discipline such as: Information Management, Library or Information Science, Computer Science, Information Systems, Data Science, Engineering or related field
Hands-on experience integrating platforms via APIs, automation, or data pipelines
Experience designing governance models that scale across teams and tools
Comfort operating in ambiguous, evolving systems (especially AI-enabled ones)
Experience with enterprise AI platforms (Glean, Microsoft Copilot, internal AI tools)
Experience with content repositories (Notion, Airtable, Google Drive)
Knowledge architecture, taxonomy, and metadata design
Advanced CMS/platform administration with governance at scale
API integrations, webhooks, and automation
AI-assisted retrieval concepts, source grounding, and trust frameworks
Data fluency (analytics, SQL, usage insights)
HTML and structured content design
Scripting or automation (Python, JavaScript preferred)
Familiarity with workflow automation tools
Experience supporting multi-platform ecosystems

Nice To Haves

Familiarity with conversation intelligence tools (Gong, Chorus)
SaaS or B2B technology background
Certifications in AI, enablement technologies, or knowledge management
Exposure to sales, GTM, or customer-facing workflows
Experience partnering with enablement, L&D, or product teams
Familiarity with sales enablement platforms (Seismic, Highspot, etc.)

Responsibilities

Architect our knowledge systems that enable fast, accurate retrieval of sales content, product knowledge, competitive insights and more
Build a high-performing ecosystem: Lead and coach distributed content owners
Culture and adoption. Advocate for knowledge sharing across teams. Train and coach distributed content owners on knowledge management tools and best practices
Establish audit mechanisms and quality signals therein ensuring accuracy and simplifying collaborative content management
Design enablement systems that are AI-ready, ensuring clean metadata, retrieval-friendly structures, and trusted source alignment
Evaluate and implement automation to improve:
Content refresh
Version accuracy
Archiving and lifecycle management
Integrate enablement platforms with enterprise AI and workflow tools
Serve as the primary administrator for Seismic and Docket.ai
Define and enforce governance guardrails across platforms, including:
Taxonomy, metadata, tagging standards
Permissions and access models
Version control, archiving, and lifecycle management
Act as the subject matter expert for Seismic information architecture, ensuring content is structured for discovery, reuse, and AI retrieval
Maintain alignment across platforms to ensure consistent experiences between content and answers
Partner with vendors to stay ahead of roadmap enhancements, resolve technical issues, and implement new features responsibly
Assist onboarding by ensuring new hires have access to necessary information
Drive insights (metrics, dashboards, qualitative feedback) to continuously assess workflows, knowledge adoption, effectiveness
Consolidate feedback and findings into actionable insights
Prepare regular reports highlighting performance, risks, and opportunities
Partner cross-departmentally to inform strategies that improve seller productivity and business outcomes