Senior Representative - Impounds

Ally Financial•Jacksonville, FL

4d•$48,880 - $57,200•Onsite

About The Position

This position offers the opportunity to thrive in a fast-paced environment with a substantial workload. Core responsibilities include reviewing accounts upon receipt of impound and seizure notices, negotiating fees with impound lots and external counsel, and assessing the cost-effectiveness of securing units. In this role, you will communicate regularly via email and phone with a diverse range of stakeholders, including suppliers, customers, impound lots, dealers, seizing agencies, and insurance companies. You will be responsible for executing multiple documents and responding promptly to incoming inquiries. Success in this position requires exceptional organizational skills, critical thinking, analytical abilities, and the capacity to identify and escalate potential risks as needed.

Requirements

HS diploma or equivalent required
Collections or experience required (1 year of experience preferred)
Knowledge of Microsoft Office programs, written, and oral communication skills strongly recommended
Experience navigating Microsoft Outlook
Comprehension and judgment are required regarding applicability of guidelines or policies to specific situations

Nice To Haves

Preferred knowledge of Ally systems with expert data entry and word processing skills
Ability to work in a fast paced, high-volume environment while multitasking simultaneously in several systems
Handle inbound/outbound calls from customers, related parties, impound facilities, skip suppliers, dealers, third parties while meeting QC call monitoring requirements
Able to work closely with outside repossession companies and other suppliers on various requests with a sense of urgency
Quickly identify and help mitigate potential risks
Ability to exercise judgement for researching complex issues and to think outside the box for possible solutions
Meet internal metrics and be self-driven to exceed those goals
Ability to effectively manage a large volume of emails while providing timely and accurate responses

Responsibilities

Reviewing accounts upon receipt of impound and seizure notices
Negotiating fees with impound lots and external counsel
Assessing the cost-effectiveness of securing units
Communicating regularly via email and phone with a diverse range of stakeholders, including suppliers, customers, impound lots, dealers, seizing agencies, and insurance companies
Executing multiple documents and responding promptly to incoming inquiries
Identifying and escalating potential risks as needed

Benefits

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals.
Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:
Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.

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