Insurance/Impounds Specialist

Lithia & Driveway•Tigard, OR

20d•$20 - $24•Hybrid

About The Position

Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway (LAD) family, the largest automotive retailer in North America. DFC provides flexible, customer-focused financing solutions that support both retail and commercial clients. Our innovative approach combines technology with personalized service to simplify the vehicle financing experience. At DFC, we’re driving the future of auto finance! Hiring now: DFC Insurance/Impound Specialist The DFC Insurance/Impound Specialist will be responsible for efficient, timely and accurate processing of impounds, total losses, and customer insurance coverage to protect DFC collateral. The DFC Insurance/Impound Specialist will be required to perform job duties in a manner that ensures timely and accurate submission of required documentation, completion of notes and addition of necessary documentation within the DFC loan management system, and all other activities associated with impounds, total losses, and customer insurance updates.

Requirements

Strong attention to detail
Sense of urgency
Excellent communication
PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)
Does the right thing, takes action and adapts to change
Self-motivates, believes in accountability, focuses on results, makes plans and follows through
Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
Thrives on a team, stays positive, lives our values

Nice To Haves

Previous auto insurance experience preferred
Previous auto industry experience preferred
Previous collections experience a plus, but not required

Responsibilities

Process insurance policy cancellation and lapse paperwork to the collection account.
Establish and maintain tracking system for DFC customer insurance coverage.
Contact customers to verify current insurance coverage and educate on terms on contract related to coverage.
Confirm insurance claim status and update collection account status.
Process “Guarantee of Title” paperwork needed for payment in timely manner.
Contact and educate customers on total loss process and account responsibility until process complete.
Verify additional contracts and process cancellations as needed.
Contact insurance companies weekly to verify status of claim process and payment.
Monitor customer account details for non-payments from contract cancellations and insurance companies.
Educate and counsel customers on account terms and payment programs to resolve past due amounts
Utilize various skip tracing methods and processes to locate customers as needed
Maintain and ensure accurate, up-to-date customer account information.
Manage end to end Impound process:
Oversee lifecycle of impounded vehicles from initial notice, through legal hold, to recovery or abandonment.
Fee Negotiation: Negotiate storage fees and charges with towing/repair facilities to minimize financial loss.
Loss Mitigation: Analyze vehicle value against accrued fees to determine whether to secure the vehicle or abandon it to minimize net loss.
Documentation & Accuracy: Prepare legally required state-specific impound packets, hold-harmless documents, and affidavits to facilitate swift vehicle release.
Recovery Coordination: Collaborate with repossession agents to schedule and coordinate the prompt pickup of vehicles from impound lots.
Other duties as assigned