Impounds Specialist

DriveTime•Mesa, AZ

About The Position

What’s Under the Hood DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers. That’s Nice, But What’s the Job? Responsibilities of the Job (Or Better Known as, Your Next Destination) This position involves all aspects of the impounds process to arrive at a decision to determine the customer has obtained the vehicle from impound, secure the unit from an impound/repair facility, or abandon the vehicle due to negative returns at auction. Negotiations in this role with the impound/repair facilities is integral to the business to ensure securing the highest value of the vehicle when sold at auction to optimize profitability. Conduct phone and/or email conversations directly with impound facilities to gather necessary impound information and negotiate impounds fees when applicable Determine whether we should secure or abandon vehicle interested based on defined business criteria (vehicle condition, fees, and profitability) Complete legally required, state-specific impound packets to secure vehicles from impound yards Consistently collaborate with recovery agents and/or impound facilities to efficiently recovery assets upon assignment Document information about location of vehicles, reason for impound, and total fees owed to secure vehicles Negotiate with the impound facilities on the fees owed to ensure we can secure as many impounded units as possible Assign collateral for recovery, utilizing an approved vendor and ensuring customer account is documented accordingly When necessary, collaborate with recovery agents and/or impound facilities to resolve issues with vehicle recovery attempts Document and route accounts to abandon queues if the vehicle was determined not to be worth repossession Conduct follow up conversations with impound facilities over abandoned vehicle to confirm vehicle location and/or renegotiate on fees Assist other departments with inquires related to the impounds process Complete tasks on assigned accounts in a timely manner to avoid lien losses and adhere to SLA’s Ensure all types of impound notices received are properly documented in all systems Ensure all impounded accounts are properly routed to collection queues Utilize approved databases, tools, and internet searches to confirm vehicle impound status Assist impound coordinators with the input and tracking of impound notices Other duties as assigned Knowledge, Skills and Abilities (The Good Stuff) Clear, concise and professional written and oral communications and interpersonal skills Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment Strong negotiation and conflict management skills Research state specific statutes based on impound scenario Ability to prioritize and multi-task to ensure the achievement of assigned performance objectives. Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customers. Ability to drive departmental compliance with FDCPA requirements Knowledge of collection policies/procedures including skip tracing and the Fair Debt Collection Practices Act (FDCPA), and local state repossession law Self-motivated with strong decision-making capabilities; ability to be a self-starter Ability to work in an accurate, detail-oriented, and highly productive manner

Requirements

High School Diploma, GED, or equivalent certification
Experience with Microsoft Office such as Excel, Outlook and Word
3+ years of experience in loss mitigation and/or collections; financial services, insurance or claims experience preferred
Associate degree or bachelor’s degree in business or related field may be used as a proxy for experience

Responsibilities

This position involves all aspects of the impounds process to arrive at a decision to determine the customer has obtained the vehicle from impound, secure the unit from an impound/repair facility, or abandon the vehicle due to negative returns at auction.
Negotiations in this role with the impound/repair facilities is integral to the business to ensure securing the highest value of the vehicle when sold at auction to optimize profitability.
Conduct phone and/or email conversations directly with impound facilities to gather necessary impound information and negotiate impounds fees when applicable
Determine whether we should secure or abandon vehicle interested based on defined business criteria (vehicle condition, fees, and profitability)
Complete legally required, state-specific impound packets to secure vehicles from impound yards
Consistently collaborate with recovery agents and/or impound facilities to efficiently recovery assets upon assignment
Document information about location of vehicles, reason for impound, and total fees owed to secure vehicles
Negotiate with the impound facilities on the fees owed to ensure we can secure as many impounded units as possible
Assign collateral for recovery, utilizing an approved vendor and ensuring customer account is documented accordingly
When necessary, collaborate with recovery agents and/or impound facilities to resolve issues with vehicle recovery attempts
Document and route accounts to abandon queues if the vehicle was determined not to be worth repossession
Conduct follow up conversations with impound facilities over abandoned vehicle to confirm vehicle location and/or renegotiate on fees
Assist other departments with inquires related to the impounds process
Complete tasks on assigned accounts in a timely manner to avoid lien losses and adhere to SLA’s
Ensure all types of impound notices received are properly documented in all systems
Ensure all impounded accounts are properly routed to collection queues
Utilize approved databases, tools, and internet searches to confirm vehicle impound status
Assist impound coordinators with the input and tracking of impound notices
Other duties as assigned