Senior Renewals Manager

Anaplan Inc.•Dallas, TX

41d

About The Position

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture. Our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins - big and small. Supported by operating principles of being strategy-led, values-based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let's build what's next - together! We want you to think big and act bold through expressing your authentic best self! Anaplan is looking for a tenacious Senior Renewal Manager to join our Shared Services Group for our AMER region. This is a stellar opportunity to get involved in a highly visible, large scale SaaS cloud company. This role is an individual contributor, full-time position. If you're ready to roll up your sleeves and tackle unique problems that no one else is solving, keep reading. Come see for yourself what an exciting place to work for looks like.

Requirements

A "Customer First" perspective and ethos
3 + years of SaaS renewals, sales, customer success, or account management experience, preferably within an Enterprise SaaS organization
Excellent understanding of most Deal Support/Commercial topics (pricing, deal structuring, contracting, etc.); familiarity with basic revenue recognition policies a plus
Excellent understanding of legal conditions
Strong negotiation skills
The ability to acquire knowledge of our products and the value they provide to Anaplan's Customers.
The ability to acquire a thorough understanding of Anaplan's corporate goals and objectives and consider these goals/objectives within the design of Renewal offers.
Ability to organize, prioritize, complete activities, and meet deadlines on a daily basis.
Must have strong oral and written communication skills

Nice To Haves

Requires a 4-year college degree
A minimum of 5 years professional experience - with at least three years' experience in renewals, sales, account management or equivalent customer facing role in High-Tech or Software Industry
Requires proficiency with computer applications, such as Windows, Excel, and Word and CRM systems - SFDC experience a plus

Responsibilities

Manage a portfolio of renewals ensuring successful, on-time, execution of renewals processes and Contract Execution.
Work directly with Customers; either via online video conference, email, telephone, or in person (when possible) to support the renewal deal cycle.
Partner with Customer Success and/or Sales team to provide seamless customer support during renewal cycle - especially in those Renewal cycles that include Expansion or Add-On Opportunity.
Successfully negotiate all issues related to renewals
Manage the commercial aspects of Customer conversions from Anaplan's Legacy Products to newer Offerings - including strategic reviews of current Customer landscape and conversion offers that optimize Customer's utilization of Anaplan
Respond to questions from Customer and/or Go To Market Organization (internal) on any aspect of renewal.
Review, interpret and confirm contract terms and conditions; work closely with finance, deal desk, and legal teams to ensure all contracts are accurate. Verify compliance with internal policies (and external regulations)
Processing of standard and complex quotes, auto-renewal notices and orders utilizing SalesForce.com
Maintain an accurate 180 day rolling forecast of renewals within your territory
Archive and maintain all contractual documentation.
Resolves problems through research, consulting with internal support teams, to identify the appropriate tools for success.